Technical Support Associate – Finnish - 12 months Overview My client is a multinational medical devices and healthcare company based in Galway, Ireland. They are hiring for a Finnish speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department within the Technical Support division.
Primary Responsibilities and Duties Receive inbound customer calls and email communications and address them in a professional and friendly manner.Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to resolve.Document complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.Communicate complaint investigation conclusions to customers through written reports and phone conversations.Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team, and the company.Continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.Develop and maintain areas of expertise in product specialisms required for the role, sharing and expanding knowledge within the Technical Support team.Requirements Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).Fluent Finnish is essential for this role.A minimum of 1-year experience working in a medical/clinical environment or in a customer-facing support role in an associated industry, capable of providing excellent customer experience with challenging technical complaints.Demonstrates the application of problem-solving methodologies, is detail-oriented, a critical thinker, and experienced at investigating and resolving complex issues.Demonstrates an understanding of the requirements of technical writing.Computer literate; proficient in MS Word, PowerPoint, Excel, and Outlook.Strong written and verbal communication skills.The role is office-based but a degree of flexibility is required.Ability to take ownership, organize workload, and change priorities quickly.Assume responsibility and accountability for daily tasks and highlight any risks to the Team Lead.If interested, please forward your most updated CV to ******
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