Floor Manager, Tommy Hilfiger Kids - Kildare Village Design Your Future at PVH Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style.
Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men's, women's and kids' sportswear, Tommy Hilfiger Denim, accessories, and footwear.
Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
About THE ROLE The Floor Manager plays a key role in achieving the highest levels of customer service, sales and profit. Responsibilities include:
Ensure the efficient running of the shop floor. Support the management team in managing all personnel, product and merchandising functions. Communicate with staff daily their individual sales goals and other information. Hold 'one minute meetings' at the end of employees' shifts; summarise their performance results. Execute and model company established best practices in Customer Service and Store Operations. Achieve company standards/goals for personal sales results. Respond to and communicate with the Store Manager on competitors and community information. Focus staff on the importance of quality relationships with customers. Effectively manage customer complaints. Analyse store level reports and create action plans to improve results. Perform Manager-on-duty functions; manage store opening/closing functions. About YOU Previous track record of supervisory or specialist roles within a premium or luxury brand. Previous people management experience. Effective communicator with the ability to build relationships. Team player who recognises and celebrates the contributions of others. Confident in giving feedback that promotes positive change. Ability to adapt and work with pace. Energetic and authentic presence on the shop floor. 'Can do' approach and initiative to find in-store solutions. About WHAT WE OFFER At PVH, we are committed to providing a competitive and comprehensive benefits program that supports our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates.
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