Job Description At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do.
Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do.
We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About The Role Duties and Responsibilities of the Role: Assist in creating a warm and welcoming environment for our guests Ensure that guests are seated and provided with menus promptly Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary Assist in the set up and preparation, and provide service duties for functions as required Support the kitchen staff as and when required and in accordance with hygiene and safety regulations Ensure that all front of house and guest areas are well maintained at all times Any other duties as directed by the Restaurant & Bar Manager or other member of the management team F&B Assistant Skills Needed About The Company Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle.
This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne.
The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining.
Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort.
We employ over one hundred staff members.
We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team.
The hotel prides itself on its retention of an experienced and skilled team.
All employees have an opportunity for further training and further hospitality career development.
We offer flexible working hours to our team members.
Company Culture Working at Trim Castle Hotel offers a unique opportunity to be part of a dynamic team in a luxurious 4-star setting.
Employees enjoy a vibrant work environment that blends historical elegance with modern amenities.
The hotel's commitment to excellent service and guest satisfaction provides a rewarding atmosphere for career growth and development.
Staff members are encouraged to engage with the rich history and beautiful surroundings, making it an ideal workplace for those passionate about hospitality and customer service.
Opportunities for professional growth and development are encouraged, with a focus on nurturing skills and talents in the hospitality sector.
The diverse range of services offered by the hotel, from events to fine dining, means employees can gain experience in various aspects of hotel management and guest services.
Desired Criteria Required Criteria Right to live and work In Ireland Closing Date Tuesday 19th November, 2024