Applications are invited for the position of Food & Beverage Supervisor.
Reporting to the Food and Beverage Manager and the Operations Manager, you will assist in the smooth and efficient running of the hotel restaurant, bar &/or banqueting departments, to ensure profitable operation whilst complying with Company Standards and ensuring complete guest satisfaction at all times. Main Duties to include : To ensure the smooth management of the food & beverage service in conjunction with the Deputy General Manager and the supervisory team Dealing with situations and customer queries as they arise Check and ensure adequate beverage and wine stock levels on a regular basis Ensure all orders are taken accurately and serviced efficiently.
To ensure all staff have sufficient knowledge of menus, beverages and service standards and to identify any training needs in relation to these areas, conducting training with staff when required To ensure a high standard of hygiene and cleanliness in all areas of the Bar, Restaurant & Banqueting and other related areas To ensure the correct set up in the Restaurant, Bar &/or Restaurant prior to service and to ensure the right atmosphere is created To assist in the rostering of staff accurately and effectively according to business requirements and to monitor these business levels daily Supervise, control and monitor all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures To ensure a high standard of service and attention to detail within the hotel/your department Check the main safe at the beginning and end of each shift Ensure all floats are accurate before giving to each department To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
Some of the Benefits: Contributory company pension scheme (12 months service requirement) Company Life Insurance Scheme Free parking Complimentary Leisure Club Membership Friends and Family Rates ***Oriel House Hotel, part of the Talbot Collection is an equal opportunities employer***