Food & Beverage Assistant (Barista)

SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.
  ACCOUNTABILITIES: o  To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.
o  To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality  o  To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies  o  To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management o  To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay o  To ensure that all credit cards and cheques are dealt with in accordance with hotel policy o  To offer the highest level of Guest Care in line with the Company Guest Care Policy  o  To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.
o  To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management  o  To promote sales within the department and across the hotel o  To have pride and commitment in your area of work.
o  To attend training sessions as required.
o  To attend appraisal / assessments as required.
o  To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
o  To maintain all company policies and procedures.
o  To ensure that all hygiene regulations are adhered to at all times as required by law.
o  To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.
  This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.