Job PurposeTo ensure the smooth and efficient running of the Hospitality department.
To co-ordinate eventstaking place within the meeting rooms, dealing with any issues or queries that clients may have andensuring that staff are briefed on the meetings and any changes that take place.Key Responsibilities and AccountabilitiesEvent Management• Responsible for the smooth and efficient day-to-day operation of the Hospitality service, todelegate control and co-ordinate staff duties for each function and to ensure the functions are runaccording to the staff rotas and daily work schedules.• To ensure that all rooms are laid up to the standards required for the following day and that allequipment is in good working order.• To take direct responsibility for the supervision of events as instructed by the General Manager• To ensure that all hospitality and events specifications are met in accordance with amendmentsobtained from the site sales team• To observe and monitor guest satisfaction and to take appropriate action to avoid guestcomplaints.• To deal efficiently and politely with guest queries and complaints and to report such matters to theGeneral Manager.Team management• Ensure that all staff are briefed before the start of each service.• To ensure that all staff are correctly presented in accordance with the required standards set by Gather & GatherHouse ManagementTo be fully aware of equipment and linen stock levels and if necessary, requisition/hire additionalas required.• To conduct weekly inspections of all Hospitality areas for maintenance, cleanliness and generalupkeep and report such findings to the General Manager• To take full responsibility for the use and storage of all Hospitality food service equipment,conducting stock checks every month.• To put forward ideas and recommendations to the General Manager for improving services anddevelopment standards.Health and Safety• To have full knowledge of the site departmental disaster plan, ensuring that all departmentalemployees are fully trained and up to date.• To have a full knowledge of and be able to act upon the Fire procedures as laid down in the buildingfire plan• To keep up to date with all COSHH and HACCP procedures and methods.• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the general manager.This job description and person specification is a guideline only and not exhaustive.
You may beasked to perform other duties which are not detailed but are in line with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.
What's in it for you?Working with Gather & Gather has its perks!
People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportA holiday purchase schemeRegular social events and communication with our leadersVolunteering daysRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersCycle to work scheme
