Job Description - Front of House Manager (HOT0AYSI)
Work LocationsConrad Dublin, Earlsfort Terrace, Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
"Conrad is Empowering and Bold" Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:
Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends.Team Member Gym - a dedicated team member gym with free access 7 days a week.Benefit - Discounted rates for Conrad Team members across a wide range of retailers.Development - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor.Holidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.Maternity & Paternity - Paid leave for those that qualify.On shift - complimentary meals on duty.The Job Role As a Front of House Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards.Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.Set departmental objectives, work schedules, budgets, policies, and procedures.Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.Maintain good communication and working relationships with all hotel departments.Monitor staffing levels to meet business demands.Conduct monthly communication meetings and produce minutes.Manage staff performance issues in compliance with company policies and procedures.Recruit, manage, train and develop the Front Office team.Comply with hotel security, fire regulations and all health and safety legislation.Act in accordance with policies and procedures when working with front of house equipment and property management systems.Assist with other departments, as necessary.The ideal candidate should have: A degree or diploma in Hotel Management or equivalent.A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.High level of IT proficiency.High level of commercial awareness and sales capabilities.Experience of managing people and developing people.Previous experience of managing a department and Profit and Loss account.Excellent leadership, interpersonal and communication skills.Accountable and resilient.Commitment to delivering a high level of customer service.Ability to work under pressure.Flexibility to respond to a variety of work situations.Ability to work on your own and as part of a team.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems.A degree or diploma in Hotel Management or equivalent.EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Job:Guest Services, Operations, and Front Office
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