We are excited to announce the opening of our brand-new hotel in the heart of Dublin 2.
Nestled in one of the citys most vibrant areas, our hotel combines luxury, comfort, and exceptional service to offer a unique experience for both business and leisure travellers.
As we prepare to open our doors, we are seeking a dynamic and experienced Front Office Manager who is looking for the opportunity to put their stamp on the property and lead a team to ensure the highest standards of hospitality are delivered.
Position Overview The Front Office Manager will oversee the daily operations of the front desk and reservations, ensuring a seamless and welcoming experience for all guests.
This role requires a dynamic individual with strong leadership skills, a passion for customer service, and the ability to recruit, train, and manage a team effectively.
Key Responsibilities Guest Experience: Ensure that all guests receive outstanding service and support, handling inquiries, and resolving complaints in a timely manner.
Team Leadership: Recruit, train, and motivate front desk and reservation team, fostering a positive work environment that encourages professional growth and teamwork.
Operations Management: Oversee front desk operations, including check-in/check-out processes, room assignments, and billing procedures, ensuring efficiency and accuracy.
Collaboration: Work closely with housekeeping, maintenance, and management to coordinate guest services and address any issues that arise.
Reservation Management: Manage room inventory and bookings, optimising occupancy rates and revenue.
Reporting: Prepare reports on front desk operations, including occupancy trends, guest feedback, and team performance, presenting findings to senior management.
Compliance: Ensure compliance with hotel policies, procedures, and safety standards, and ensure that all front desk team members follow these guidelines.
Customer Relations: Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations.
Qualifications & Experience Proven experience in a hotel front desk or customer service role, with at least 2 years in a supervisory position.
Excellent communication and interpersonal skills, with a friendly and professional demeanour.
A guest-centric mindset with a focus on delivering exceptional service.
A degree or diploma in hospitality management or a related field is an advantage.
Proficiency in hotel management software.
Ability to work flexible hours, including weekends and holidays.
A passion for hospitality and commitment to providing an exceptional guest experience.
Ability to prepare and manage departmental budgets, balancing financial goals with maintaining high service standards.
Strong leadership skills with the ability to inspire, motivate, and develop a team while maintaining service excellence.
Benefits: Staff Discounts Gym taxsaver