Excel Recruitment are seeking an experienced Front Office Manager for our client a prestigious 4* Hotel in Dublin that provides unparalleled hospitality and is dedicated to creating memorable and luxurious experiences for every guest.
The successful candidate will be driven and ambitious, aiming to develop their career with one of Ireland's leading Hotel Groups As the Front Office Manager, you will be the face of the hotel, leading a team of talented professionals to ensure seamless operations at the front desk.
Benefits of the Front Office Manager role Competitive salary Free Car Parking Opportunities for career progression within the company and access to training and development programs to further your career Generous employee discounts and perks within the hotel and sister properties.
Employee recognition and rewards program Employee referral scheme Team social events Meals on duty Requirements of the Front Office Manager Proven experience in hotel front office operations, in a managerial or supervisory role.
Excellent leadership and communication skills, with the ability to motivate and inspire a team.
Strong organisational and problem-solving abilities, with a keen attention to detail.
A guest- focused mindset and a passion for delivering exceptional service.
Proficiency in hotel management software and Microsoft Office suite.
Valid work permit with documentation Willing to work flexible schedules including nights and weekends.
Responsibilities of the Front Office Manager Overseeing daily front desk activities, including check-in/check-out procedures, guest inquiries, and reservation management.
Providing guidance and support to front desk staff to maintain high standards of service excellence.
Implementing effective training programs to enhance staff skills and performance.
Handling guest concerns and resolving them promptly and effectively to ensure guest satisfaction.
Collaborating with other departments to ensure smooth coordination and communication across all hotel operations.
Preparation of weekly rosters.
Monitoring and managing room inventory alongside the accommodation department to maximise occupancy and revenue.
Monitor and maintain the Front Office systems and equipment to ensure optimum performance and reporting of any issues as necessary.
If you are interested and feel you possess the skills for this opportunity, attach your CV through the tab below or call Kevin Skills: Excellent communication skills Admin Skills Attention to detail Benefits: Parking Hotel Discounts Gym Membership
