We are currently recruiting for Front Office Night Porter to join our Night's Team at Dublins Leading Castle Hotel.
The Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings.
This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form.
We are located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea.
Primary duties and Responsibilities: To carry out all the Front Office duties to the standards as laid down in the standard of performance manuals.
To proudly represent the Castle by delivering a high quality service to all our guests To assist in Room Service To ensure all guests queries are handled promptly and efficiently To ensure all guest requests are met i.e.
VIPs, Regulars, and Group Attendees & Special Requirements.
To maximize in revenue, through up selling and additional sales, efficient recording of sales.
To follow up promptly on any guest request and ensure guest satisfaction is achieved To be fully knowledge of the daily function sheets To constantly liaise with other departments to ensure all guest requests are attended to efficiently To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area To organize and assist with carrying out any reasonable guest and staff promotional events when required To ensure we have a good working relationship with the support companies or groups To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e.
Beverage & Wine lists and Presentation Products & Props To ensure any extra food and beverage is correctly charged To set up meeting rooms as requested by the management team To breakdown meeting rooms as requested by the management team To clean and hoover meeting rooms as requested To breakdown and set up meeting rooms during the night To assist conference and event organizers with the movement of luggage and equipment to and from meetings rooms To assist conference and events organizers with the movement of luggage and equipment from the carpark To deep clean meeting rooms and break out spaceas set out in the cleaning schedule To maintain the storerooms in a neat, safe and clean order To service all the food and beverage requirements as directed To maintain a presence during all tea/coffee and lunch breaks Cleaning of all conference and banqueting back of house areas, including kitchens To escort guests to and from all food and beverage outlets To assist in car park duties as required To assist in other food and beverage departments as required and requested by management To carry out any other reasonable duty as requested by management The Person Previous experience in a 4 or 5 * hotel is desirable A passion for providing high standards of food and beverage service Excellent attention to detail Must be available and have permission to work full time in Ireland Must be fully flexible to work mornings, evenings, nights and weekends Benefits include Meals on Duty Uniform Provided Car Parking Discounts throughout Tifco Hotel Group Career progression About our culture: Our people are the heart and soul of our business and we rely on them 100% to deliver our promise of excellence to our guests.
That's why we only employ the very best people in the hospitality industry.
At the Clontarf Castle Hotel in Ireland staff are always friendly, knowledgeable, passionate and ready to help.
There are common things we believe in - people and team work; passion for excellence, continuous improvement and caring for guests in our luxury Dublin hotel.
Tifco Hotel Group is Ireland's number one choice Tifco Hotel Group is Irelands Number one choice for Conferences, Meetings and Events offering a comprehensive selection of size, scale, and choice in venues.
The size and scale of the hotels are among the largest available in Ireland and can cater for every conference or event scenario, accommodating from 2 to 1,800 delegates.
At Tifco Hotel Group, people are number one.
We want our employees to be proud to be a part of the Tifco Hotel Group.
In our staff, we value innovation and creativity; effective communication; excellence in service; and commitment to delivering results.
In return, Tifco Hotel Group offers a terrific place to work with opportunities to grow.
Tifco Hotel Group offer a combination of international hotel brands, with the Crowne Plaza hotels at Dublin Airport, Dublin-Blanchardstown and Dundalk, the Hilton Hotel in Dublin Kilmainham, the Holiday Inn Express Dublin Airport, and a collection of non-branded hotel such as Clontarf Castle Hotel in Dublin, Kinsale Hotel & Spa and the family friendly Hotel Killarney in Co. Kerry.
Skills: Hospitality Organisational Skills Customer Care Front Desk Skills Security and Safety Awareness Problem Solving And Decision Making Housekeeping and Maintenance Awareness Benefits: Meal Allowance / Canteen Paid Holidays Staff Discounts Training and Development Recognition and Rewards Programme Brand Prestige
