Front Office Receptionist

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.
We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity forFront Office Receptionistto join our team and contribute to the future success of Killashee Hotel.
Main Duties: Providing an excellent customer service experience to all clients Usage of Opera Front Office System Working as part of the Front Office Team (reception, reservations and guest relations) Day to day running of the Reception Desk and switchboard Processes reservations, cancellations and modifications promptly Up sell Hotel Packages & amenities Understanding the hotel's policy on guaranteed reservations and no-shows Ensure all guests queries are handled promptly and efficiently Professional and prompt check in and checkout of guests To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel ?Key Requirements: Excellent communication skills Self-motivated and have positive attitude Passionate about hospitality and excellent service Flexible with hours/ own Transport Will have previous experience in a similar role in a 4 star hotel Be an excellent communicator, have fluent English and have a very high standard of personal presentation Why work with us: We provide excellent learning and development opportunities All our team members receive free leisure centre membership Discounted rates for FBD Hotels and Resorts Employee Assistance Programme and Wellness initiatives Affinity discount with FBD insurance for home, car and travel Free parking on site Meals provided on duty Employee referral incentive scheme Social team events Flexible working hours Excellent working environment focused on team appreciation Team Recognition programme At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.
Skills: Communication Skills Team Work Customer Focused