Job Description - Front Office Supervisor (HOT0AZKA)
Job Number:HOT0AZKA
Work Locations:Conrad Dublin, Earlsfort Terrace, Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
"Conrad is Empowering and Bold" Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:
Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym - a dedicated team member gym with free access 7 days a weekBenefit - Discounted rates for Conrad Team members across a wide range of retailersDevelopment - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity - Paid leave for those that qualifyOn shift - complimentary meals on dutyThe Job Role As Front Office Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance, standards, and performance of Team Members with an emphasis on training and teamworkMaximize sales revenues through up-selling and marketing programsManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceThe ideal candidate should be: Someone who has previous experience in a luxury property and must have hotel experienceSomeone who is motivated to create memorable experiences for every Guest, every timeSomeone who has a luxury mindset – to our team this is anticipating our Guests' needs and personalizing their experienceSomeone who is a team player – collaborative, flexible, fun, and dynamicSomeone who is ambitious and passionateJob:Guest Services, Operations, and Front Office
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