FS Business Consulting - Customer Business Transformation - Senior Consultant - DublinLocation: Dublin 2
Other locations: Primary Location Only
Date: Sep 13, 2024
FS Business Consulting – Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Consultant - Dublin General Information Location: Dublin
Available for Work Visa Sponsorship: YES
Business Area: EY FSO Consulting, Business Transformation
Contract Type: Full-Time – Permanent
EY is in a great place today. We're helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you'll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.
The Team and the opportunity Do you have a passion for helping organisations maximise operational efficiency, embrace the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Consultant.
Your key responsibilities Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery.Exceptional problem-solving ability including logical reasoning, creative thinking and the ability to untangle complex issues for improving existing business processes and workflows.Understand EY's service offerings and actively support in delivering across our range of services.Partner with our clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements.Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories.Ability to communicate complex ideas effectively, both verbally and in writing.Highly organised and able to multitask to consistently deliver high-quality deliverables on time.Helping to shape creative and innovative solutions to address client issues.Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required.Working confidently with clients, to support building trusted relationships.Stay abreast of latest Financial Service industry trends to drive innovation.Skills and attributes for success Degree qualified and have relevant professional experience; experience working on major transformation programmes is preferred.Have ability to deal with ambiguity and uncertainty.Ability to quickly grasp complex business problems and develop appropriate solutions.Minimum of 3 years in delivering change.Be experienced of full project lifecycle from concept through to implementation.Understanding of trends and implications on the Financial Services industry.Be adept at overcoming issues and barriers.Be professional, quickly establishing personal credibility.Have strong personal impact and resilience and be able to influence clients and stakeholders to gain support for major changes and key decisions.Strong verbal and written communication, with experience in presenting to stakeholders.What we look for Someone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teams.Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life.Someone who is passionate about reaching their full potential and excelling in their career.What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
All our employees are given a benefits package which they can tailor to suit their individual preferences.
About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. That's Why, EY. Apply now.
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