Fs Business Consulting - Quality & Risk Mgmt - Service Quality Executive - Senior Manager - Dublin

FS Business Consulting - Quality & Risk Mgmt - Service Quality Executive - Senior Manager - DublinLocation: Dublin 2
Date: Oct 5, 2024
Requisition ID: 1530580
General Information Available for VISA Sponsorship: YES
Business Area: Business Transformation
Contract Type: Full Time - Permanent
Within FSO Consulting Ireland, EY is seeking to hire a Service Quality (SQ) Executive at a minimum of Senior Manager level reporting to the FSO Consulting Ireland SQ Partner Lead, Florian Plass. The role will be based in Dublin.
Service Quality (SQ) is the application of quality procedures & principles fundamental to the successful delivery of exceptional client services. Service Quality encompasses the methods & tools and principles that EY has put in place globally to ensure that it contains the threat of litigation, limits damage to its reputation and achieves full fee recovery whilst exceeding client expectations.
The team is looking for a motivated individual with a track record of achievement in a professional services and/or financial industry environment with a service quality and contract management background. The role will also be part of a team across the EMEIA FSO Consulting region.
Your Key Responsibilities: Reporting to and supporting the FSO Consulting Ireland Service Quality Partner Lead roleCreate, report, track and interrogate Compliance metrics (Engagement Archiving, Contract Documentation Management, Business Relationship Management, Working at Risk etc).Support the presenting of Compliance Reporting findings and actions required to relevant stakeholder forums (E.g. Monthly Partner Meeting)Advocate SQ training, education and awareness for all EY professionals in FSO Consulting Ireland, including the completion of mandatory training.Focus on enhancing the Compliance Metrics and standardising contracts for our client and inter-office engagements.Assisting Consulting teams to understand and implement Service Quality policy requirements. Specifically relating to regulatory engagements and other financial regulation work, cryptocurrencies, new legislation as directed and pro bono work.Provide input to the annual Service Quality assessments of Consulting Partners and Directors across FSO countriesFacilitate and co-ordinate any FSO Ireland Consulting Data Protection breach incidents and related processes and stakeholder engagementInterlock with the Regional EMEIA Consulting SQ Leadership Team on key prioritiesPerform Focused Reviews, Service Quality reviews or undertake compliance activities on engagements across the FSO Consulting Ireland business. Perform Quality Control on reviews performed by other members of team. Report findings to team leadership.Advising, and supporting Engagement Partners and their teams with risk identification and risk management across FSO Consulting Ireland clients and engagementsInteracting with supporting teams including General Counsel, Independence, Business Resilience and with other EY Quality Teams at an Ireland and EMEIA level. Act as a single point of contact for SQ queries and specifically:Contracting - Statement of Works (SOW/Contracts)Sub-contracting - Inter-Office Memos (IOMs)Business relationshipsEngagement ManagementSQAEsLimitation of liabilityIndependenceAnti-money launderingThird party riskNDA's and confidentiality agreementsPerform ad hoc investigations into engagements if highlighted by leadership as requiring additional oversightEngaging other specialist skills to solve complex problems or disputes, working closely with the Ireland and EMEIA legal, independence, conflicts and DPO teams & building a professional and trusted relationshipsIdentification and ongoing management of regulatory requirements, including IndependenceWhere required, presentation of quality and risk management training across all staff levels from senior Partners to staff members starting their careersLeading the evolution and improvement of Service Quality processes and the implementation of these on active and new engagementsLeading Quality due diligence activities on acquisitions with development of integration activitiesLeading quality and risk management activities/projects within the FSO Consulting Quality Team and managing relevant team members in this regard.Assisting in the development of management information systems and associated reportingWorking in an ambiguous and rapidly changing business environmentTo qualify for the role, you must possess: Proven contract and project management experience on client engagements, preferably in an international context or with international experienceA service delivery track record of ± 8 years of consulting experience combined with the interpersonal skills and authority needed to command the respect of local client service teamsSolid commercial experience, and the ability to apply the firms Service Quality & Risk Management policy in a practical yet effective mannerTechnical knowledge of consulting services, methodologies, policies, and toolsAcquisition experience as well as experience in working in a managerial role within our client's industries would be an advantageTeam & interpersonal skills: Intellectual Agility/flexibility to rapidly understand/solve complex problems and rationalise these into workable solutions which can then be deliveredAbility to work with other key stakeholders from Independence, Risk Management, and the wider Quality teams to discuss complex issues and seek resolutionAbility to work alongside senior Partners and be able to influence them in the successful design and implementation of quality and risk management actionsAbility to maximise team performance within a diverse team and ensure a collaborative and committed way for teams to work effectively together, providing coaching and leadership, and sharing knowledgeHigh level of drive, leadership and commitment to achieving solutions and ability to work under pressure or tight deadlines, and effectively prioritise/escalate conflicting demandsAbility to be approachable, supportive, responsive and yet be prepared to make and defend difficult decisions on the application of Quality and Risk Management (Service Quality)Ability to present complex & difficult messages and feedback effectively, using a variety of training and influencing techniquesAbility to communicate confidently with Senior LeadershipCommitment to diversity and inclusivenessTechnical Skills You should have an understanding of: Technology Consulting, Business Consulting and Managed Services risk considerations and identification of appropriate controls to manage the associated riskDeveloping and implementing policies and procedures and designing supporting processes for thoseRegulatory Independence and Managing GDPR, personal data and client confidentiality requirementsGood problem-solving skills required, an ability to disseminate information quickly and then provide proposed solutions or approachExperience in leading business change and implementation of supporting controls in a rapidly growing businessWhat working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that is right for youAll our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
PensionDiscounted Health InsuranceWeb Doctor – Free unlimited online GP Consultations for you and your familyThe purchase of additional annual leaveHybrid WorkingFree Gym MembershipTravel PassMaternity & Paternity LeaveBike to Work SchemeRecognition AwardsCash incentives for ReferralsTech MBA paid by EYWellness rooms available in some officesEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY As a global leader in assurance, tax, transaction, and advisory services, we're using the finance products, expertise, and systems we have developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. That's Why, EY. Apply now.

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