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Job Description: Job Description Summary This role is for an incident manager on Fusion Incident Management. This individual will be responsible for coordinating incident response activities for information security, fraud, or investigative incidents. This individual will also be responsible for post-incident activities such as root cause analysis and observations, as well as written incident communications and briefings delivered to operational teams, and senior leaders at the Bank. Fusion Incident Management operates 24/7/365 and leverages an on-call rotation across the team (inclusive of this position). This member of the team will lead incident response and management efforts associated with information security, fraud, and insider threat incidents. This is an individual contributor position but requires members of the team to lead and coordinate incident response efforts, effectively managing diverse and multidisciplinary teams engaged in response activities. This individual will be regularly liaising across the organization and primarily interfacing with executive and/or functional stakeholders to minimize overall technology risks to the Bank for own area.
Key Accountabilities CUSTOMER Manage, coordinate, and lead information security, fraud, and/or investigative incidents.Drive response efforts, leveraging critical thinking skills, an investigative mindset, and active listening.Track incident tasks, data, and workstreams.Effectively author and review communications for stakeholders, operational personnel, and leadership.Document and evidence cases comprehensively in the team's system of record.Participate in, and lead response efforts during on-call routines.Provide technical expertise and consultation to partners and/or stakeholders on a broad range of Technology and Fraud Controls / Information Security programs / policies / standards and incidents for own specialized discipline / practice area.As needed, conduct risk assessments for incidents, articulate and document impact of control gaps to the business and the overall Bank, risk mitigation and remediation plans, or provide info security solutions to address risks as applicable.Ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to current and emerging security threats against TDBG's business.Lead and drive risk remediation activities and identify new issues in need of remediation alongside senior and executive leadership on Fusion Incident Management.Lead and drive evolution of internal processes, documentation, routines, etc. alongside senior and executive leadership on Fusion Incident Management.Consult on Regulatory compliance requirements, reporting and questions.Provide support and consulting in preparation for Audits and in composing management responses and appropriate remediation activities.SHAREHOLDER Ensure adherence to internal policies / procedures, technology control standards, and applicable regulatory guidelines.Proactively review internal processes and activities and identify opportunities for improvement.Adhere to and advise on / oversee / monitor / enforce enterprise frameworks and methodologies that relate to technology controls / information security activities.Influence behavior to reduce risk and foster a strong technology risk management culture throughout the enterprise.Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required.Maintain a culture of risk management and control, supported by effective processes and sound infrastructure in alignment with risk appetite.Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed.Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations.EMPLOYEE / TEAM Responsible for incident management activities and leadership of incidents to containment, eradication, recovery, and closure.Assist the team leads by growing peer and junior colleague expertise to align with enterprise demand and the Bank's direction; continually look for ways to provide and enhance the value delivered.Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.Co-ordinate necessary resources to ensure completion by deadlines.Prioritize and manage own workload in order to deliver quality results and meet timelines.Support a positive work environment that promotes inclusivity, service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Identify and recommend opportunities to enhance security, productivity, effectiveness and operational efficiency.Establish effective relationships across multiple business and technology partners, program and project managers.Participate in knowledge transfer within the team and business units.BREADTH & DEPTH Advanced knowledge of Bank, technology standards and managing people / projects.Strong communication, negotiation and organizational skills specifically including the ability to present options in business terms to both IT and business staff including executives.Generally reports to a Senior Manager or above.EXPERIENCE & EDUCATION University degree.Experience managing, or participating in, incident response.Must excel at working on a team in a collaborative environment.Experience in information security, fraud operations, investigations, and/or insider threat.Command/executive presence; ability to lead and bring calm to stressful and complex situations.Multi-tasking and time management skills a must.Ability to think outside the box to comprehensively respond to all incidents.Information security certification / accreditation an asset.7+ years of relevant experience.
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