Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offProfit sharing Summary: Responsible for the overall success and operations of Capriottis Restaurant location.
Exceptional customer service is a major component of this position.
Benefits Include: Vacation & Sick paid time off, 401k with employer match, Employee Discount Program.
Duties and Responsibilities: include the following.
Other duties may be assigned.
General/Compliance:Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.Completes University of CAPRIOTTIS courses as directed.May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.Customer Service:Ensures that customers are greeted in a cheerful and helpful manner.Informs and educates staff regarding survey results and secret shopper program.Resolves any customer complaints or service issues not resolved by the supervisors.Responds to negative surveys and corporate complaints.Inventory:Submits orders for additional inventory/stocks, including beverages.Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure that food is being properly rotated.Cash Handling:Responsible for following and ensuring compliance with the company's cash handling policies.Prepares bank deposits, bank bags, and change orders.Submits change orders.Picks up change orders and drops off bank deposits.Reporting and Business Records:Maintains business records as outlined in the CAPRIOTTIS Operations Manual.Ensures that temperature (morning and evening), waste logs, and daily cleaning list are properly completed.Records and ensures that employee and complimentary meals are entered in the POS system.Reviews daily logs, investigates discrepancies, and makes corrections as needed, including reconciling waste logs with Weekly Inventory Sales Report.Submits Weekly Inventory Sales Reports.Prepares sales reconciliation report and attaches deposit slips.Prepares reports for Workforce Analysis and Sales.Generates reports for the corporate office as needed.Analyzes reports to identify inventory issues, sales trends, staffing needs, and other business trends.Maintenance:Ensures that cleaning task lists and maintenance procedures as outlined in the CAPRIOTTIS Operations Manual are completed.Inspects equipment regularly and ensures that equipment maintenance schedules are followed.Payroll and Human Resources Management:Reviews and approves staff work schedules prepared by the assistant manager, ensuring that sales history data is utilized and payroll budgets are maintained.Approves and submits payroll time cards/PTO hours.Monitors workflow and processes, making revisions as needed for efficiency and safety.Conducts and/or delegates staff meetings and safety training as required.Ensures that pre-shift meetings inform staff of store goals, product information, marketing promotions, and other pertinent information while delegating tasks.Consistently communicates with managers and supervisors regarding store goals and operations.Makes hiring decisions.Oversees performance review and incentive programs.Marketing:Implements local and national marketing initiatives.Plans special events and promotions.Maintains a safe and sanitary environment in the front line, prep area, and food storage areas.
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