About AbbottAt Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Position Summary Global Business Services (GBS) within the Abbott Rapid Diagnostics Division(ARDx) has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. GBS fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
TheGlobal Process Manager(GPM)reports to the Global Process Owner (GPO) andis responsible for working globally and locally on the development, design and implementation of End-to-End Business Processes to drive improvements, alignment and communication across GBS. The Role of the GPMisto developandimplement a standard framework for Business Intelligence (BI) and to drive standardization and optimization of processes and procedures while fulfilling customer requirements.As the link for projects and improvement initiatives across GBS and the Business Units, this role requires building and maintain stakeholder relationships to drive collaboration.
Responsibilities and Duties Lead Regional/Local BI workstreams on improvements, processes and system decisionsutilizing global standardsRepresent Regional/Local BI functions in global decisions and designand have a strong understanding of justification for local exceptions. Identify and communicate cross functional dependencies, barriers and issues when creating or changing end-to-end processDrive global process design and continuously align with the business process expertswithin supported regionPartner withfunctionalbusiness leads to drive necessary business decisions and process adoptionEnsure IT solutions and designs meet the needs of the business and that all aspects have been thoroughly tested, documented and trainedDevelop and manage process leads and business analysts in fosteringcollaboration across the business to facilitatethedesign,review,and evaluation ofexisting / proposedmanual and automatedoperationsWork to implement a culture of Right-First Time through partnerships with the business and provide leadership in the use of operational excellence principles and process to optimise our technical and business processesWork with functional teams to support alternative analysis for new or existing tools to support business processes, asses impacts to existing template and elevateproposals or change requests to a global level for review and approvalAlign with Global Process owners on KPIs and Metricsto track benefits of improvement implementations, as well as to monitor / control the sustainment of completed improvementsCollaborate with GBS leaders (Across OTC, P2P and R2R), All ARDx Business Units (In the following functional areas Commercial, operations, supply chain, quality) and divisional functions (IT,HR, Logistics, Quality) to ensure projects are prioritized and executed effectively.Responsible for compliance with Corporate and Division policies and proceduresExecuteapplicable Quality System processesOtherduties as assignedKey Position Competenciesand Behaviors Global Perspective:Assists with establishing a global network of process users and managing the overall process network. Centralize business unit requests and projects.Functional / Technical skills: Strong understanding BI technologies to ensure best practicesIntegrity/Trust:Ensure statutory, SOX, Regulatory and/or Quality requirements are incorporated and documented into all processesProblem Solving: recognize barriers to improvement, use problem solving techniques and analytical skills to develop create solutions and meet project objectivesCommunicates Effectively:Balance global perspective and local nuances successfully by ensuring business requirements and expectations are clearProcessManagement:Utilize process designand reviewmethodologiesto ensure all aspects of process steps and opportunities are captured.Drives Results:Supports GPO inprocess improvements and capability enhancement projects and promote a workenvironmentthat challenges the status quo.Balances Stakeholders:Establish and maintain high quality relationshipsacrossthe division.Ensure decisions and implementations are created withstakeholders'best interest in mind with the overall objective of customer satisfactionTime Management: Operate with a high degree of autonomy and professionalism and prioritize workload in accordance with business goals.Requirements Bachelor's Degree in Data Science, Business, or Management Information Systems or related fields required, Master's Degree is preferable.Strong knowledge of Power BI development, including data modeling, DAX, and visualization design.PowerBI certification is desirable. 10+ years of Industrial experience, 3-5years of relevant experience in areas of business process review,measurement,and improvementExperience and track record of project management and leading successful continuous improvement projectsExperience on continuous improvement approaches with a strong understanding of Process review and measurement methodologies (e.g. six sigma, lean six sigma, lean manufacturing, business process management)Experience working with SAPExperience in process mapping, process review and measurement methodologiesExperience with customer service, fulfilment and/or accounts receivable processesProficient in MS Office Suite (including Visio)
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