The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: Global Technical Support Intern
During this internship you will learn a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Our Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position where you can learn about these qualities.
Internship location: Dublin, Ireland
Internship duration: 6 months, starting January 2025
Your day to day: Conduct test scenarios with code, software devices, and endpoints.Work directly with external developers on merchant integration issues and assist in providing technical support, consulting, and best practices.Identify irregularities in functionality and unexpected behaviors with PayPal products and services.Diagnose and identify issues with APIs, code, services, and network connectivity.Support software involved with merchant payment processing.Support onboarding of merchants with a payment processing solution.Participate in team projects.You will bring: This opportunity is ideal for a current student pursuing an undergraduate degree in IT or a related field.Love and understanding of technology, whether it be hardware, software, or other emerging technologies.Curiosity and motivation to ask questions and take risks in a supportive environment.Comfort with change, as agility is key.Ability to collaborate with internal and external partners toward problem solving.Act as a technical trusted advisor for our merchants.Focus on solutions rather than problems.Good communicator both written and verbal.Experience in a role that puts you in direct contact with customers or clients.Possess patience and a desire to be a Customer Champion.Fluency in English.Technical Requirements: Studying Computer Science, Data Centre Networking, Information Systems & IT, Software Development, Business & Technology, or a closely related field.Experience, ideally in web development, in one or more of the following: Java, JavaScript, PHP, SQL, or Python.Experience in creating and troubleshooting web services, such as SOAP and REST.Basic understanding of firewalls, proxy, HTTP, server-side, client-side, TCP/IP.Experience with software application debugging and troubleshooting.Additional Job Description: Subsidiary: PayPal
Travel Percent: 0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. That's why we offer benefits to help you thrive in every stage of life, including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
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