Purpose of the Post To ensure safe, effective, seamless and timely management of patients referred for long term care and manage the applications process with patients and their relevant person.
Principal Duties and Responsibilities The position of Grade V encompasses both managerial and administrative responsibilities which include the following:
Administration · Ensure the efficient day-to-day administration of area of responsibility.
· Ensure deadlines are met and that service levels are maintained.
· Ensure policies and procedures are well documented, understood and adhered to.
· Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority.
· Ensure line management is kept informed of issues.
· Ensure that stakeholders are kept informed and that their views are communicated to middle management.
· Maximise the use technology in ensuring work is completed to a high standard.
Customer Service · Promote and maintain a customer focused environment by ensuring service users / customers are treated with dignity and respect.
· Seek feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager.
Human Resources / Supervision of Staff · Supervise and ensure the wellbeing of staff within own remit.
· Ensure an even distribution of workload amongst the team, taking into account absence due to annual leave etc.
· Create and promote a positive working environment among staff members which contributes to maintaining and enhancing effective working relationships.
· Promote cooperation and working in harmony with other teams and disciplines.
· Deal with under performance in a timely and constructive manner.
· Identify training and development needs of staff in own area.
· Pursue and promote continuous professional development in order to develop management expertise and professional knowledge.
· Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.
Service Delivery and Improvement · Ensure accurate attention to detail in own work and work of team.
· Actively participate in innovation and support change and improvement initiatives within the service; adapt local work practices ensuring team knows how to action changes.
· Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise.
· Encourage and support staff through change processes.
Standards, Policies, Procedures & Legislation · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own team.
· Maintain own knowledge of relevant regulations and legislation e.g.
Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR.
· Adequately identifies, assesses, manages and monitors risk within their area of responsibility.
· Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
· Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867 * A list of 'other statutory health agencies' can be found: https://www.gov.ie/en/organisation-information/9c9c03-bodies-under-the-aegis-ofthe-department-of-health/?referrer=http://www.health.gov.ie/about-us/agencies-healthbodies/ Candidates must have at the latest date of application: - • 3rd level qualification, preferable in a health-related area
• Management qualification (or be studying for same)
• Demonstrable relevant experience
• Evidence of successful project management
• Knowledge of public sector procurement and financial controls
and
(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.