Group Service Desk Engineer

Looking for Desk Engineers!
A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client's daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices.
An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable for your daily workload Responsibility for being the first point of contact on the Service Desk Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities.
Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills.
Experience of ticket management.
Windows 10 / 11 and Microsoft 365 What's on offer?