The GSOC Manager, assigned to a specific client, will oversee the day-to-day operations of the client's Global Security Operations Centre (GSOC) in Cork, Ireland.
This critical role requires a highly motivated, experienced professional to ensure continuous 24/7/365 monitoring, incident response, and risk management for the client's global operations.
The GSOC Manager will lead a team of GSOC analysts, coordinate with various stakeholders, and act as the primary point of contact during security incidents.
Essential Functions: 1.
Represent Pinkerton's core values of integrity, vigilance, and excellence.
2.
Oversee all GSOC operations, ensuring efficient alarm and event monitoring, travel security coordination, and access control management.
3.
Lead and mentor a team of junior and lead GSOC Analysts, providing training and career development opportunities to enhance their skills and performance.
4.
Develop, implement, and continually update Standard Operating Procedures (SOPs) to ensure effective incident response and crisis management.
5.
Act as the primary point of contact during security incidents, coordinate response efforts with internal teams, clients, and external agencies as necessary.
6.
Conduct regular risk assessments and audits to identify potential vulnerabilities and recommend mitigation strategies.
7.
Maintain and update the GSOC's technological platforms, ensuring integration with client systems and leveraging new technologies for improved efficiency.
8.
Compile and present detailed reports on GSOC activities, incidents, and performance metrics to senior management and clients.
9.
Foster strong relationships with clients and stakeholders, addressing their concerns and providing strategic advice on security matters.
10.
Ensure compliance with local and international regulations and industry best practices 11.
Lead and mentor Junior GSOC Analysts, provide guidance and support to enhance their skills and performance.
12.
Maintain active awareness of the monitored environment to promote safe and effective working.
13.
Maintain a conscientious and proactive approach to achieve excellent standards.
14.
All other duties, as assigned.
Education, Experience, and Certifications: Minimum of 8 years' experience in a security operational role with at least 4 years in a GSOC environment.
Relevant security related certifications/qualifications (e.g., CPP, PSP) would be preferred or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies: * Proven leadership and supervisory skills, with the ability to manage and motivate a diverse team.
* Strong understanding of security monitoring tools, incident management software, and access control systems.
* Excellent communication and coordination skills, with experience in handling high-pressure situations.
* Ability to make informed decisions quickly and escalate issues as appropriate.
* Proactive, highly organized, and detail-oriented, with a commitment to continuous improvement and professional development.
* Competency in making effective independent judgments and decisions.
* Client-orientated and results-driven.
* Able to multi-task and organize workload for effective implementation.
Working Conditions: This position, with or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions effectively.
Beyond this, the job involves the following demands: * Regular usage of computers.
* Manual dexterity for occasional tasks such as reaching and lifting small objects and operating office equipment.
* Close and distant vision abilities alongside focus adjustment capacity.
* Frequently required to sit, stand, and/or walk.
* Willingness to be responsive out of business hours for providing guidance to the team in critical situations.
* Travel when required Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.