Guest Service Agent

The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for a full time Guest Service Agent to join our Reception team.
Working a variety of shifts, the Guest Service Agent will be responsible for the smooth running of the check in/out process, ensuring that all guests are made to feel welcome and their expectations exceeded.
The GSA will also cover shifts within our Guest Service Centre, dealing with requests and questions over the telephone.
Who is our ideal candidate?
The ideal candidate will have previous experience working in a similar 5 star, front office environment and will enjoy making personal connections with all our guests.
Experience incash handling and use of the Opera computer systemis highly desirable, however full training will be provided.
Strong communication skills (including good written/oral English skills) and the ability to resolve guest requests/issues are also important.
This is a great role within an organisation where your development is our priority, we offer a great working environment and industry leading benefits.
We are happy to provide the following benefits for this position: Marriott Hotel discounts MHL Hotel discounts Opportunities to work with international Marriott brands MHUB online Training & Development Platform Employee recognition awards Employee meals Birthday gifts Gifts for parents of newborn babies Life insurance Sick Pay Scheme Training & Development Programmes Bike to Work Scheme TaxSaver Scheme Subsidised taxis for late work VHI Employee Assistance Programme Recommend A Friend Scheme Social events Sporting events Discounted gym membership Discounts in MHL Food & Beverage outlets About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland.
Our core business rotates around our exceptional people.
We provide a comprehensive on-boarding, upskilling and professional development process.
Skills: Reception Customer Skills Teamwork Benefits: Hotel Discounts