We are currently looking for an enthusiastic and dedicated Guest Services Manager to join the Front of House Team.
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection.
Through the grand stone gates, a royal adventure begins.
This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense.
Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa.
The extraordinary characters of the castle passionately care about each and every guest experience.
Ashford Castle, voted No.
1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
Key responsibilities of the Guest Services Manager will include: Lead and manage the Guest Services team, ensuring exceptional service delivery.
Provide coaching, training, and development opportunities for the team.
Monitor team performance and ensure adherence to service standards Greet guests warmly, ensuring a positive first impression and personalized care.
Anticipate and fulfill guest needs, including VIP and special requests.
Create and manage personalized guest plans, including pre, during, and post-stay communication.
Oversee daily operations of the Guest Services department, ensuring efficiency and consistency.
Communicate guest details and service plans across departments.
Maintain knowledge of hotel products, services, and facilities.
Uphold Forbes 5-star standards and company policies.
The ideal candidate for the Guest Services Executive position should: Self-motivated, standards-driven, and thrives in a fast-paced environment.
Fluent in English with high personal standards and a passion for working in a luxury hotel with previous experience.
Strong communication, interpersonal, and organisational skills.
Knowledgeable about Forbes 5-star standards and Red Carnation Standards and adaptable in approach.
Capable of handling high-pressure situations with composure.
Third level educational discipline desired.
Experience working with Opera system.
What's in it for you?
Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity!
We are an equal opportunities employer.
The successful candidate must also be legally eligible to work in Ireland #Estate