Guinness Open Gate Brewery - Experience Specialist Location: Dublin, Republic of Ireland
Time Type: Full-time
Posted On: Posted Yesterday
Closing Date: October 22, 2024
Job Description: The Guinness Open Gate Brewery is the home of experimentation in beer at St. James's Gate in Dublin City. It is an experimental brewery which dates back over 100 years, and our gates are open for discovery. Visitors are welcomed to our taproom and beer garden to sample experimental beers that will not be found anywhere else! As an Open Gate Brewery Ambassador, you will work in a busy bar environment, welcoming visitors from around the world on a celebration of Guinness experimentation, guiding them through tasting beer, assessing its flavour and quality, and explaining why it tastes the way it does.
About the Role: We are looking for personable, chatty individuals who can get to know our visitors and act as their guide through the world of craft beer. If you enjoy being surrounded by people and are enthusiastic about customer experience, we'd love to hear from you!
Your position is primarily based in Dublin at the Open Gate Brewery, where you will welcome visitors to explore the joy in making and sharing beer, exploring flavour, beer styles, and pairings with our many guests. You may also be asked to represent Guinness in other markets. Your working hours will be spread across days, evenings, and weekends, interacting face-to-face with trade representatives, the general public, and the broader beer community.
Responsibilities: Deliver connoisseur experiences including regular sessions, Guinness & food evening experiences, media & VIP tours, pop-up immersion experiences, beer sampling, and beer events. Educate and mentor Guinness Storehouse Assistants on the Guinness Portfolio and brewing processes. Participate in Guinness related duties including product launches & promotions, trade events, Brewery Tours, and represent the brand off-site as dictated by business needs. Ensure excellent standards and communicate Guinness's global brewing expertise with a focus on heritage, craft, and quality. Carry out regular duties as required by the Guinness Storehouse when beer specialists are not needed for particular roles. To be successful in this role, you will need: A friendly, helpful, confident, and engaging personality. To fully embrace customer service standards and be guided by a customer-first mindset. A passion for customer experience. To be driven, resilient, open-minded, and a team player. Working with Us: Flexibility is key to success in our business. We offer a highly competitive rewards and benefits package including:
Contemporary work-life balance policies and wellbeing activities. Subsidized gym membership. Contributory pension scheme. Share options. Designated annual leave. Daily lunch allowance. Product allowance. Flexible hours working allowance. Our purpose is to celebrate life, every day, everywhere. We believe the most diverse and inclusive culture makes for a better business and a better world.
About Us: With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Join us and you'll collaborate, explore, and innovate. Together with passionate people from all over the world, you'll build brands consumers love.
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