Overview At Scorebuddy, we revolutionise Quality Management for Contact Centres through our cutting-edge SaaS platform.
By integrating quality management, coaching, learning management systems and advanced AI Analytics, we empower hundreds of customers worldwide to enhance operational efficiency, scale their contact centres, boost agent performance and elevate customer experiences.
Are you a visionary IT leader with a passion for strategic transformation and innovation?
Do you thrive in a dynamic, globally successful SaaS environment?
If so, Scorebuddy is the perfect place for you to make an impact!
About Us: Global Reach: Serving a diverse international customer baseDynamic Teams: Supporting teams ranging from 20 to 20,000 end usersInnovative Culture: Fostering a collaborative and forward-thinking workplacePosition Overview We are seeking a Head of IT & Systems to drive the evolution of our IT infrastructure, security protocols and systems innovation.
This role demands an experienced leader with a robust technical foundation and the ability to align IT strategies with our business objectives.
Key Responsibilities Strategic IT LeadershipDevelop & Execute Strategy: Formulate and implement IT and systems strategies aligned with company goalsCross-Functional Collaboration: Work closely with various departments to optimise IT resources and ensure scalable infrastructureIndustry Alignment: Provide technical leadership to maintain adherence to industry standards and best practicesSystems and Infrastructure OversightSystem Management: Oversee deployment, configuration and maintenance of IT systems across Linux (Debian preferred) and Windows environments, including Kubernetes (K8s) clustersCloud Infrastructure: Ensure optimal performance and security of our cloud services, primarily AWS, with beneficial knowledge in Azure and Google CloudDatabase Strategy: Scale the architecture and strategy for SQL (MySQL/MariaDB, PostgreSQL) and NoSQL (MongoDB) databasesSecurity and ComplianceSecurity: Establish and enforce robust cybersecurity measures, including disaster recovery and incident response plansRegulatory Compliance: Ensure compliance with standards such as ISO-27001 and SOC-2, maintaining audit readiness at all timesAutomation and Process OptimisationAutomation Tools: Drive the adoption and development of automation using Terraform and AnsibleDevOps Culture: Oversee CI/CD pipelines and promote a DevOps mindset using tools like Jenkins and GitHub ActionsLeadership and Team DevelopmentTeam Management: Lead, mentor and develop the IT and systems team, fostering a culture of continuous improvement and high performanceStakeholder Partnership: Collaborate with product, engineering and other key stakeholders to deliver innovative and effective solutionsRepresentation: Act as the IT representative in leadership meetings and company-wide initiativesMonitoring and AnalyticsMonitoring Frameworks: Implement comprehensive monitoring systems using tools like the ELK and TIGK stacksData-Driven Decisions: Utilise analytics to drive continuous improvement and support strategic decision-makingRequired Skills & Experience Experience: 10+ years in IT, including at least 3 years in a leadership role overseeing system administration and IT operationsTechnical Expertise:Proficient in Linux systems (Debian preferred) and AWS cloud servicesAdvanced knowledge of SQL and NoSQL database managementStrong automation skills with Terraform, Ansible and scripting (Bash, Python or PowerShell)Proven experience in implementing and managing CI/CD pipelines and DevOps practicesSoft Skills:Strategic thinker with excellent communication and collaboration abilitiesStrong leadership and team development skillsDesirable Skills Experience with Kubernetes and Windows environmentsFamiliarity with ELK and TIGK stacksKnowledge of Agile methodologies and programming languages such as PHP, Go and PythonEducation & Qualifications Degree: BSc/MSc in Computer Science, IT Management OR equivalent experienceWhat We Offer Competitive Remuneration: Attractive salary and bonus structure based on experienceFlexible Working: Hybrid working model with modern offices in Dublin city centreGenerous Leave: 25 days of annual leaveHealth & Wellness: Subsidised gym membership and Webdoctor online GP service accessFinancial Benefits: TaxSaver tickets, Cycle to Work schemes and access to Irish Life PRSA with salary sacrifice optionFamily Support: Enhanced maternity, paternity and sick leave payIncentives: Referral bonuses for successful hiresWhy Join Scorebuddy? At Scorebuddy, you'll be part of a forward-thinking team committed to excellence and innovation.
We value your expertise and provide opportunities for professional growth, continuous learning and to make a tangible impact on our global operations.
How to Apply If you're ready to lead and transform our IT landscape, we'd love to hear from you!
Please submit your CV and a cover letter detailing your relevant experience and vision for the role.
***** NO AGENCY ASSISTANCE REQUIRED *****
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