Head of IT, Wholesale Project OperationsMusgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 11 market-leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to ensure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking a Head of IT, Wholesale Projects covering ROI and NI with drive & commitment to work in our fast-paced, dynamic, customer-focused environment.
Role Purpose: Today we operate Musgrave Marketplace online, as well as a number of physical stores for our customers in the wholesale space, and we have future plans for developing this further into Ireland's premier Wholesale food Emporium. Wholesale is a key driver of revenue and margin within Musgrave, and as a strategic partner, our role in IT is to shape the demand from the Wholesale team and ensure we have a fit-for-purpose IT estate to meet our future growth needs.
As Head of IT, Wholesale Project Operations, your role is to engage with the wholesale business stakeholders and ensure we in IT deliver what is required for them to grow. Some initiatives will be delivered by other parts of IT, e.g., new initiatives in the online space will be delivered and operated by our Digital team, but all non-ecommerce and data changes will be delivered by your team through product owner(s). You will be responsible for defining roadmaps with the wider community in IT in response to the requirements that you see in Wholesale. A key responsibility will be to shape and manage the future state of Musgrave's wholesale technology landscape.
We are looking for you to join the Wholesale IT team where we deliver and manage all the systems and applications that are used in stores (retail and wholesale) across all brands. With the vast estate across ROI and NI and our never-ending ambition to deliver value for consumers and retailers alike, we are always spinning up new projects and delivering at high pace. We have a broad group of stakeholders with whom we work closely to ensure we deliver value and prioritize correctly.
Your activities in this role will include the following:
Partnering with Musgrave Wholesale to collect requirements for technology improvements and innovations with a focus on in-store experience including Daybreak.Partnering with Musgrave NI on retail and wholesale to collect requirements for technology improvements and innovations.Working closely with other Heads of IT to deliver the improvements and innovations.Operating and supporting applications in line with SLAs agreed.Identifying opportunities for process improvements.Communicating effectively with stakeholders to develop solutions and achieve consensus.Contributing to IT strategy, standards & governance.Leading technology evaluations and guiding our technology goals.Informing and managing budgets.We want you to take an active role in all the above, working closely with Musgrave colleagues and third-party delivery and operations teams.
Required Skills and Experience: Ability to motivate in a team-oriented collaborative environment.Experience providing technical leadership to project resources to meet project deadlines and ensure business objectives are met.Ability to review architecture designs to identify issues and risks, including effective escalation.Experience partnering with third-party vendors and hybrid teams.Self-motivated, with a proven ability to learn new technology and stay current on industry trends.Highly organized, structured, and performance-driven.Innovative in your thinking with a willingness to learn and embrace new and existing technology.Personable, proactive, excellent interpersonal and communication skills with the ability to interact and influence effectively at all levels across the business to get initiatives delivered.Ability to build and sustain relationships that deliver results and effectively collaborate with diverse teams.Able to work effectively in a matrix environment.Able to work effectively in a hybrid environment (typically working from home, with 1 day per week in the office, but subject to change depending on Musgrave policy and project needs).Problem-solving skills.Knowledge of retail and/or wholesale desirable.Experience from business partnering roles.Experience with different project management methodologies such as Waterfall, DevOps, Agile, Kanban.Practical experience in software development.Passion for customer-facing business an advantage.
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