Are you interested in driving customer success at scale?
Do you enjoy working with different stakeholders and making an impact in a fast-moving scale-up?
We're looking for a Head of Scaled Customer Success team in Helsinki, Dublin, or the UK. In this role, you'll work with a small but mighty team of professionals, improving the customer lifecycle communication and product experience for our 13,500 customers.
This role is a combination of data-driven strategic responsibility and actual hands-on work.
In this role, you will… Lead a team of professionals focusing on customer activation, engagement, retention, and growth at scale.Work closely with the CCO and product leadership to create and execute a scaled customer success strategy at Supermetrics.Be responsible for ensuring an excellent customer experience for our 13,500 no-touch and low-touch customers together with our product and support teams.Build customer journeys for our customers, ensuring they can use data as their marketing superpower!Your day-to-day work and responsibilities include… Setting priorities and focus areas for yourself and the Scaled Customer Success team and ensuring the team has everything they need to succeed.Creating and optimising automated customer journeys in Hubspot ensuring a better onboarding and engagement experience for our customers.Analyzing customer feedback and pain points and ensuring our customers are heard across the company.Identify possible growth opportunities and plan for how to take them from an idea to action.
This might include payment failure optimization, expansion campaigns, churn reduction initiatives, or anything else that could drive a positive change for our customers and company.This position is for you if you have… 3+ years of experience leading a team in a customer-facing function, either in scaled customer success, digital customer success, customer experience, customer engagement, or similar.Strong background in building automated customer journeys for a large number of customers, ideally in B2B SaaS.A data-driven approach to your work; you can analyze data, make hypotheses, and track the progress of your initiatives.A collaborative way of working and strong communication skills.Experience in online customer communities is a big plus, but it's optional.Benefits we offer… Competitive compensation package, including equityGreat work equipment and home office allowance for those working in our fully remote locationsHealth care benefits and leisure time insuranceAnnual 1000 euros of personal learning budgetSports and wellbeing allowanceBenefits may vary depending on location.
Join us on our mission to make data a marketing superpower Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé.
We help marketers master their data and turn it into insights that improve business results and predict the best next step.
Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.
We're a team of 360+ growth-minded people from diverse backgrounds.
Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus.
Forward-looking and action-oriented, we work hard to be the leader in our industry.
As team players, we help each other and win together.
We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
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