The Role
Based in Tekno Surgical, Fonthill, Dublin and reporting to the General Manager, this senior role is responsible for leading and managing the Supply Chain & Operations team (comprising Purchasing, Warehouse, Loan Operations, Inventory Control) to deliver superior service to our customers in line with industry best practice, within an increasingly complex and competitive business environment, while optimising the working capital investment in the business.
The role requires effective engagement, collaboration, and relationship management across enabling functions and particularly with the Clinical Field-based team.
A significant change management program is currently underway at Tekno Surgical in line with the strategic plan for continued growth. The successful candidate will play a central role in leading this change and will be expected to bring proven ability and experience of leading successful transformative change.
Key Responsibilities Leadership, management, and development of the Supply Chain & Operations Team, (comprising Purchasing, Warehouse, Loan Operations, Inventory Control) - approx. 40+ employees Nurture and maintain a high-performance and motivating work environment. Implement an optimum/efficient team structure to deliver on the functional responsibilities. Promote and role model Tekno Surgical's core values. Delivery of superior service to Customers; a key differentiator relative to competitors Superior service to the Field based team and Customer SLA management Measurement of performance to SLA and proactive management of customer related issues/matters Champion Operational Excellence within Supply Chain & Operations to achieve best in class business processes and systems, fostering a positive culture of excellence and continuous improvement. Emphasis on process simplification and right-first-time processing, driving operational efficiency Ensure that the appropriate systems and policies are in place to sustain and improve the delivery of a quality service to customers Compliance with all Health & Safety requirements Adherence to Quality Management System, Compliance and Regulatory requirements Proactively support sustainability and environmental objectives Implementation and management of appropriate KPI's Manage the operation within the approved Budget Development and execution of a strategy that optimises and controls Tekno Surgical's entire stock investment to meet/exceed the needs of our customers and their patients and to meet the company's financial goals. The strategy will comprise an overarching approach for the planning, design, execution, control and monitoring of all stock related activities, delivering on key performance indicators. Scope includes all Tekno Surgical owned and Supplier owned stock across all locations - includes all stock types, implants, consumable, instrumentation, capital Manage and deliver all day-to-day operational responsibilities related to inventory management & control function Proactive engagement with key Principals' supply chain teams to influence/drive performance regarding product supply and deliveries Play a leading role in the implementation of the Strategic Plan for Tekno Surgical (Defend & Grow) focused on the next phase of Tekno Surgical's growth journey Sustainable and efficient Operation - Tekno 2.0 Enabling Functions Project Support Medtech ERP project to ensure a seamless introduction Strategically plan and manage the functions, ensuring required capacity is planned and in place Drive innovation and efficiencies across the operation. Key Skills & ExperiencesDesirable The successful candidate will bring proven ability and experience in leading successful transformative change in a supply chain / operations leadership role and environment. Leadership - ability to think strategically, inspire others around a shared vision and strategy Demonstrate a genuine interest in growing and developing people Proven track record of developing and leading high performing teams Proven ability to build trust with the team and develop the leadership potential in others. Positively and proactively manage employee performance, coaching people managers on same. Strong commercial acumen and ability to positively engage with Commercial teams, Suppliers and Customers. Accountability & Commitment - demonstrated ability to deliver to deadlines; comfortable with a fast paced, changing and at times ambiguous environment. Highly resourceful Strong Customer Orientation - consistent with Tekno Surgical's ethos of not only meeting but exceeding customer expectations. Strong problem solving and process improvement skills coupled with analytical thinking. Ability to build sustainable improvements incl. technology solutions Strong communication skills, both written and oral Proficient in IT systems and technology, particularly ERP and related systems Effective Relationship Management / Teamwork with Clinical Field-based team and other departments in relation to service delivery and customer expectations, as well as engaging with colleagues across Medtech as required Preferable that the candidate possess a good understanding and awareness of the healthcare market, the HSE and the clinical environment Ideally hold a third level qualification and have a background in similar sectors such as Operations, Logistics, Services
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