Healthcare Administrator Scottish Nursing Guild (part of Acacium Group) Dublin City Centre (D02 Y3C6), hybrid remote (after training) Permanent, Full Time (40 hours per week) Monday – Sunday between 7am and 10pm on a rolling rota Salary: €30,000 + uplift for unsociable hours + Monthly bonus scheme to boost salary! Unlock your potential Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued? If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference in a fast-growing, award-winning global business, then look no further!
Part of Acacium Group, Scottish Nursing Guild has over 35 years' experience in dealing with last-minute requirements, bringing exceptional nurses to HSE and private healthcare organisations. Our service is fast, reliable, professional, and most importantly trusted.
We currently have an opportunity for a new Customer Service Advisor to join our helpful and friendly team in Dublin. Working as part of the operations function, you will act as a liaison between our HSE and private hospital clients and our workers, coordinating the placement of our nurses and healthcare support workers into client shifts, often at very short notice, while assisting the growth of our client and nurse database.
Everyday you will… Answer telephone calls and emails from clients and input new shift information onto our bespoke software.Make outbound calls to workers to gain their availability for current and future shifts and encourage ongoing worker compliance.Book workers into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.Make outbound calls to clients to confirm worker details, establish additional demand, and enhance client relationships to assist business growth.What's in it for you? We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
Opportunities to enhance your experience and skillset within a global organisation made up of over 20 different brands.Endless Learning & Development opportunities including fully funded qualifications.Pension scheme matched up to 5%.Cycle to work scheme.2 paid charity days a year.Discounted gym memberships.Rewards portal offering discounts on shops, restaurants, bars, and cinemas.Annual company holiday for top performers.Free flu vaccinations.Health Assessments.Regular events & incentives.Join us and make a difference! If you want to join a global, marketing-leading organisation committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry.
To thrive in this role, you must ideally have... Exceptional customer service skills with a willingness to go above and beyond to support our customers.Excellent communication skills both written and verbal.The ability to be proactive, multitask, and prioritise your workload.Ability to meet deadlines and work well in a fast-paced environment.Our Inclusion Commitment: We are passionately committed to being a truly inclusive and diverse company. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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