Help Desk Engineer

Limerick Location Opportunity for Personalised Training & Certifications  €30000 - €(phone number removed)/Year + Benefits This role is ideal for someone passionate about technology, customer service, and career development.
Our client will provide a training and certification roadmap from day one, offering excellent opportunities for growth and learning.
Kindly note that you are require to be based in Limerick or within a commutable distance.
Your Responsibilities: Respond to and resolve Service Desk tickets.
Maintain compliance with Service Level Agreements (SLAs).
Engage in regular client communications.
Manage daily client-specific tasks.
Maintain and update client documentation.
Identify and suggest process improvements and solutions.
Your Qualifications: Strong verbal and written communication abilities.
Minimum of 2-3 years of relevant experience.
A 3rd-level Diploma/Degree is advantageous.
Proficiency in the Microsoft suite.
Understanding of core networking principles.
(Desirable) Industry-recognized certifications (e.g., CompTIA, MCSA, CCNA).
Experience with Windows Server, Hyper-V, and firewalls.
Strong communication skills.
Client-focused mindset.
Proactive and improvement-oriented.
Passion for technology.
Team-oriented and collaborative.
Self-motivated with excellent problem-solving abilities.
Strong analytical skills.
Solid understanding and troubleshooting capabilities for computer systems and software.
Please APPLY directly or contact me on (phone number removed) / (url removed) for further details