Helpdesk Support Specialist

Helpdesk Support Specialist Location: Dublin 1, Ireland | HybridWhy apply? 12-month fixed-term contract with potential for extensionHybrid work arrangements (Onsite 1-2 days per week) with significant flexibilityOpportunity to make a real impact in a dynamic, collaborative teamComprehensive career development program and defined benefit pension schemeWhat You'll Do: As aHelpdesk Support Specialist, you will be the primary support contact for internal and external clients, providing solutions to a variety of technical issues. You'll troubleshoot and resolve user issues, collaborate with IT and business teams, and ensure a seamless support experience.
Key responsibilities:Act as the main point of contact for support requests, managing the lifecycle of each request.Provide timely and clear responses to support requests via phone, email, and helpdesk software.Troubleshoot, escalate, and resolve technical issues, working with IT teams and vendors as needed.Log, monitor, and track issues to ensure SLAs are met.Collaborate with stakeholders on process improvements.Manage user access requests in line with security best practices.Support new technology rollouts and provide guidance to users.About You: Minimum of 3 years in a helpdesk, technical support, or similar role.Skilled in troubleshooting and resolving technical issues efficiently.Excellent communication skills with a strong customer focus.Ability to multitask and stay organized in a fast-paced environment.ITIL certification, with experience in Document Management Systems (DMS) or Tableau as a plus.
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