"People come to lawyers for help. The lawyers come to me." Helpdesk Systems Specialist, Dublin Office You will be the first point of contact for solicitors and other legal staff when they encounter queries and issues using our products, focusing on guiding LEAP customers for various use and installation-related questions. Work for a culture that values its employees. Permanent, full-time, hybrid. About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose: to 'Help lawyers who help people'. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you'll find yourself in good company here.
Meet the team
Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.
Responding in real-time using our Salesforce technology stack including Service Cloud, our team of attentive problem solvers act quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.
What you'll do Providing excellent client support and issue resolution via email, phone, and live chat. Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products. Working efficiently and effectively to achieve and exceed Key Performance Indicators. Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc.). Building productive client relationships and ensuring high client satisfaction. What you'll bring At least 1 year of experience in a customer-facing environment. Excellent communication, customer service, and writing skills. Strong analytical and problem-solving skills. Competence with Microsoft products, particularly Word and Excel. Demonstrated strong collaborative teamwork and people skills. Experience with Salesforce or another CRM system would be beneficial. Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team. Attention to detail, ability to manage time effectively, and ability to meet deadlines. Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous. What you'll get On top of a competitive salary, we also offer an excellent benefits package:
LEAP pays 8% of your salary into your pension. Private healthcare. Monthly €59 gym contribution. Life insurance. Income protection. PerkBox membership. Yearly work milestone reward. Professional development allowance of €500 per employee per year. Cycle to work scheme. 25 days of holiday. Life at LEAP
LEAP is all about impact, growth, and ownership. We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.
LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading parenting policy, regular social events, free gym membership, and so much more.
We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we're committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.
More you should know Discover the human side of cutting-edge LegalTech. Life at LEAP. Discover more LEAP opportunities.
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