"People come to lawyers for help. The lawyers come to me." Helpdesk Systems Specialist, Dublin Office You will be the first point of contact for solicitors and other legal staff when they encounter queries and issues using our products, focusing on guiding LEAP customers for various use and installation related questions.Work for a culture that values its employees.Permanent, full-time, hybrid.About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
What you'll do Providing excellent client support and issue resolution via email, phone, and live chat.Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.Working efficiently and effectively to achieve and exceed Key Performance Indicators.Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).Building productive client relationships and ensuring high client satisfaction.What you'll bring At least 1 year of experience in a customer-facing environment.Excellent communication, customer service, and writing skills.Strong analytical and problem-solving skills.Competence with Microsoft products, particularly Word and Excel.Demonstrated strong collaborative teamwork and people skills.Experience with Salesforce or another CRM system would be beneficial.Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.Attention to detail, ability to manage time effectively, and ability to meet deadlines.Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.What you'll get On top of a competitive salary, we also offer an excellent benefits package:
LEAP pays 8% of your salary into your pension.Private healthcare.Monthly €59 gym contribution.Life insurance.Income protection.PerkBox membership.Yearly work milestone reward.Professional development allowance of €500 per employee per year.Cycle to work scheme.25 days of holiday.Life at LEAP
LEAP is all about impact, growth, and ownership. We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.
More you should know Discover the human side of cutting-edge LegalTech. Life at LEAP. Discover more LEAP opportunities.
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