Hotel Duty Manager

The Duty Manager will work in conjunction with the General Manager for the smooth and efficient operation of all areas of the hotel, with a hands on approach.
Primary Responsibilities To ensure that the operation is running to the agreed standard To assist on the front desk when required To assist in the daily operation of the Food & Beverage outlets To patrol the building ensuring that all fire exits are free from obstruction and in proper working order To be present around the building at all times during the day.
In particular, to maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant To ensure that the highest level of cleanliness is upheld in all areas of responsibility Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints To be operationally responsible for the service delivery and standards throughout the entire building when on Duty Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building To patrol the building ensuring that all fire exits are free from obstruction and in proper working order To take control and lead the team in the event of a fire alarm or pre-alarm scenario The Candidate At least 4 years experience at Duty Management level with exposure to both rooms and food and beverage departments Standards focused with high attention to detail Effective and influential people skills.
Positive attitude and the desire to motivate others Ability to prioritize and work on several projects simultaneously Strong communication and listening skills Strong command of software applications, especially Microsoft Office, and hotel-specific platforms (MICROS and Guest line) Skills: Hotel Operations Hotel service Hotel reception Banquet Food & Beverage Benefits: Parking meals on duty uniform