Travelodge Galway Hotel is situated on the Tuam road 1 mile from Galway City Centre.
We are just minutes away from the main link road that services many of Galway's busiest industrial and retail parks, Galway Race Course and Galway Airport.
Whether its business or leisure, our staff will ensure your stay is a pleasure.
This modern property offers comfortable spacious accommodation and is an ideal base for your visit to this vibrant Galway city.
Position: Reception Manager Reporting to: Hotel Manager Manager Customer care: To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel To assist in achieving goals in relation to mystery audits, customer comment index To empower, encourage and promote employees to make on the spot guest satisfaction decisions To ensure that all staff are trained and fully aware of 100% guest satisfaction To ensure all guest queries are handled promptly and efficiently To ensure all guest profiles are updated and maintained Quality: To reflect and enhance the Hotels mission statement and objectives in all activities To ensure we always offer guests consistently high standards of quality through training and monitoring To assist in achieving annual awards and goals we set out to achieve To assist in developing the image of the Hotel as an excellent employer To ensure SOPs are up to date, in use and regularly reviewed within Department To assist in auditing department for service and quality and to assist in implementing strategies to improve results Standards: To efficiently and effectively control your departmental operation To ensure all departmental staff are able to carry out their duties to the standards as laid down in the standard of performance manual To ensure agreed uniform standards are achieved throughout department.
To assist in controlling issue and returns Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department Training: To complete departmental action plans as per agreed standards and to encourage staff to be involved To carry out a regular review of departmental training needs in conjunction with departmental training plan and to assist in ensuring that all appropriate training is carried out To ensure appropriate plans are in place for departmental training and to help in measuring the effectiveness of this training To ensure all training is recorded in accordance with agreed procedures To attend training as required To ensure Induction training is carried out in accordance with Hotel procedures Human Resources: To ensure the department is fully compliant with current employment legislation To ensure the department follows all policies and procedures in line with the Team Handbook To issue department rosters in a timely manner To complete payroll/TMS for your department on a weekly basis Benefits to the successful candidate - Competitive Salary - Generously subsided room nights and employee rate discounts across Irelands TIFCO hotels* - 50% of food & beverage when availing of TIFCO employee complimentary & rate benefit programmes* - 25& off food and beverage in TIFCO owned properties.
* *Terms & conditions apply.
- Full meals provided whilst on duty.
- Uniforms provided.
- Team monthly engagement calendar (team social events, well being initiatives, celebratory dates) - Employee recognition & rewards programmes.
- Dedicated training and development planning specific to team members professional goals.
SUCCESSFUL APPLICANTS MUST HAVE Excellent attention to details.
Be a team player and have the ability to multi task.
Have previous experience in a similar role.
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Skills: Attention to detail Ability to work well as part of a team.
Dedication to customer service Benefits: Flexible working hours.
Uniform Provided Meals whilst on duty Discounted accommodation rates in group hotels