Job Description Our Hotel The Hoban Hotel has been revitalised following a near €1 million investment.
Formerly known as the Aspect Hotel Kilkenny, the hotel is now named after James Hoban, a pioneering architect who was born in Kilkenny in 1755 and went on to design and build America's White House.
It has become a contemporary open plan space which is smart and comfortable while incorporating rich, deep colours paired with statement pieces like trendy light fixtures and bold patterns.
Our 1801 Restaurant starts the morning off with a breakfast buffet that has something for everyone.
We also serve brunch and lunch, offering the freshest and most sumptuous, sweet treats, salads, soups and sandwiches.
We've put a lot of thought into our new menu where everything is freshly made and cooked to order and has been designed to satisfy every palette.
We source local produce which is fully traceable.
The Hoban Hotel Kilkenny is situated among a proud and rich heritage with some of the most popular tourist attractions in Ireland.
Kilkenny City Centre offers and original and eclectic mix of designer labels, high street names and independent shops.
You'll never run out of things to do with so much on offer across Ireland's ancient east.
Your New Role While the successful candidate will be provided with on the job training, previous hotel reception experience would be advantageous but not essential .
The ideal candidate will have excellent customer service skills and experience in a hotel/serviced apartment environment.
They will be reliable, organized, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people.
Some duties will include; To carry out receptionist duties - Welcoming guests to the property, providing effective check-in and check-out and operating the switch board when required.
To anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
Manage telephone, and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate To deal with any guest complaints, queries and suggestions quickly and efficiently.
Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages About The Role Why Work With Us?
We are a team of talented professionals who work well together and we are a fun team to work with.
We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us: Great Place to Work Accredited Awarded 'Best Employer in Irelands Ancient East' at the Failte Ireland Employer Excellence Awards 2023 Excellent working environment Friends and family stayover specials Canteen facilities providing breakfast, lunch and dinners provided Flexible working hours We run annual charity events Excellent Hotel staff rates across Ireland, UK & Continental Europe Employee Assistance Programme Free Car Parking Training & Development opportunities Career progression opportunities This is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe's leading hotel management companies.
PREM Group provides all of its employees with opportunities to expand and develop their career.
We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM Skills Needed About The Company Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties.
With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners.
The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation.
PREM Group also emphasizes sustainability, ensuring responsible practices across its operations.
Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners.
With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture PREM Group promotes a culture of collaboration, innovation, and inclusivity.
The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued.
Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential.
Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives.
At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Desired Criteria Required Criteria Closing Date Monday 3rd February, 2025