Hotel Receptionist

The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry.
We have 161 bedrooms, 2 restaurants, 2 bars, 4 meeting rooms, function room, gym and spa.
The Rose Hotel Tralee, has an excellent opportunity for a customer focused, friendly and energetic person to join our Front Office Team as a Hotel Receptionist.
Must be available to work mornings, evenings and weekends.
Full time position Main duties of the role to include: Checking in and out guests in a friendly and timely manner.
To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
To attend training as required To assist reservations department To respond to any telephone or email reservation enquiries To follow procedures in relation to opening/closing duties To have a good knowledge of the local area and attractions, so that you can answer any guest queries.
To be a team player, therefore to be flexible in your role and assist other departments if necessary To carry out any other duties which you may be asked of my management Qualifications for the role include: Must have at least 1 years hotel reception experience in a medium/large hotel To have a working knowledge of Guestline is a distinct advantage or must have working knowledge of similar front office system Be proficient in Microsoft office Have experience in cash handling Be very focused on upselling and cross selling within the hotel Must be able to take initiative Must have a keen eye for detail To be able to work in a fast paced, busy office environment To possess excellent telephone and email communication skills To have excellent written and spoken English To enjoy working as part of a team To be passionate about customer care Must be able to work shift work including weekends and public holidays Benefits of working in The Rose Hotel: Full time/ part time employment as the hotel is open all year round Provided with uniform Provided with training in the role Free carparking Free tea/coffee Access to the hotel gym Bike to Work Scheme Note: We are unable to apply for a work permit for this role at the present time.