Experienced Hotel Receptionist - Marine Hotel, Sutton Are you passionate about delivering an exceptional customer experience? Have you experience in a customer-facing environment? If so, we've the perfect role for you.
The Marine Hotel is currently recruiting for an experienced and highly motivated Hotel Receptionist to join our Front Office team.
Previous Hotel Reception experience is required for this role.
The main duties of this role include: To greet guests in a warm, friendly manner To check in and out guests efficiently and in a professional manner Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests as required. To record reservations accurately, noting any special requests To promote and sell the Hotel's facilities including Schooner Bar & Lounge & Cucinos Restaurant To ensure billing is correctly and efficiently completed to the agreed standards To deal with any guest complaints, queries and resolve to a satisfactory standard at first instance To handle all departmental floats and safe deposits, maintaining high levels of security Update and balance bars, telephones, restaurant and reception cash at the end of each shift and make lodgments To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling Ideally... Candidates shall ideally have at least 1 year previous experience working within front office and will always strive to provide our guests with the highest standards in customer care. Experience using Opera and excellent communication and interpersonal skills would be a distinct advantage. In Return We Offer Complimentary Car Parking ( you won't get this in the City Centre Hotels) Extensive training & Development opportunties including enrolment on our GROW Development Programme Discounted rates for Family & Friends to come and enjoy our hospitality in both hotels Employee Assistance Programme (We care about your Wellbeing) People Awards (We celebrate those that go that extra mile) Bike to Work & Taxsavers Scheme Complimentary meals on duty to ensure you are always at your best. and lots more... Please note that this position involves weekend and work.
The hours of work for this role will involve early shifts (7am – 3.15pm) and late shifts (2.45pm – 11pm) 5 days per week.
The roster week is Monday to Sunday.
Premium rates for Sunday apply
