We are seeking a dedicated and enthusiastic Hotel Receptionist to be the first point of contact for our guests and provide top-notch service.
We are proudly certified as a Great Place to Work since November 2022 and are certified as an Excellent Employer for 2023 as part of Failte Ireland's Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.
What does the role entail?
Greeting and welcoming guests on their arrival into the hotel.
Checking in and out guests and ensuring that all information required is recorded.
Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
Building on the great relationship with the other departments.
Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
Following up on Group Bookings , Packages offers etc.
Liaising with accounts department and ensuring that billing is accurate and correct.
Planning ahead, checking future business and confirming reservations.
Following up on emails and where necessary make relevant bookings.
What we can offer you: Attractive weekly pay structure.
Company funded educational programmes Shape your career path with us!
Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
Advanced online training programs through our E-learning personal development platform Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
Recruitment bonus through our GN refer a friend scheme Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days Employee Social Events to celebrate our team's success together Industry leading complimentary meals on duty and barista style coffee Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
Save money and be healthy with our Bike to work scheme Xmas savings club On site free parking The ideal candidate: Has previous experience as a Receptionist in a Hotel.
Working knowledge with Guestline is advantageous..
Excellent communication and customer service skills.
Is willing to learn something new and not be afraid to ask questions.
Cares enough about their new role that they will follow up on queries and enquires.
Understands the importance of communication and is fluent in English.
Exceptional customer service skills and will represent the hotel professionally at all times.
Have full permission or hold a valid visa to work in the EU.
Note : This role will involve working evenings and weekends.
Great National Hotel Ballykisteen is an equal opportunities employer.