Housing Support Officer
Men's Residential High Support
Location: Galway
Contract Details:
Specific Purpose Contract, 37 hours on average per week.
The hours are worked on a four-week rolling roster providing 24-hour cover to the service and are required to work 'sleep-overs' in accordance with the roster.
Salary & Benefits: HSE Social Care Worker salary scale 01/03/2023 €36,195 – €51,941
• Sundays: Time and a Half
• Public Holidays: Double Time
• 25 Days Annual Leave (pro rata)
• Employee Pension Scheme
• Employee Assistance Program
• Education Assistance Program
• Bike to Work Scheme
Main duties & Responsibilities:
Clients
To provide supports to clients in a manner which is person centred, non-judgemental, strengths based, and minimises distress.
Work from a harm reduction approach that supports client to make choices that support their health and well-being
Act as a key worker to residents, conducting assessments, and developing and reviewing their support plans
Co-ordinate work with other staff to effectively implement client support plan goals
Support residents to claim all relevant benefits and take up all opportunities for health improvement, training and personal development
Accompany and act as an advocate for residents in dealing with other agencies
Ensure that contact is made and maintained with all relevant external agencies for the benefit of residents, attending and participating in case conferences and case management meetings
Work with and support residents in the service on a day to day basis
Arrange and provide an induction for all incoming clients
Involve residents in the day-to-day running of the service
Provide the agreed follow up support to clients
Move-on/ Follow up Responsibilities
Identify move-on options as and where appropriate for clients and work to secure these and support them to move in, in accordance with their consent and support needs.
Housing Management
Assist in the running of the service in an effective and efficient way
Ensure residents are familiar with and are complying with their occupancy agreement
Collect, record and account for accommodation charges and control arrears
Anticipate move-on and ensure voids are kept to a minimum
Instruct residents in the safe, efficient and cost-effective use of electrical and other equipment
Ensure essential domestic duties e.g. cooking, cleaning, laundry, maintenance are carried out
Maintain good relationships with neighbours and relevant community groups
Ensure the properties and gardens are properly maintained and in a good decorative state internally and externally
Administration
Maintain all recording systems as directed
Adhere to all policies and procedures relating to financial control in the projects
Ensure that all communication and administrative policies and procedures are followed
Prepare reports as required
Training
Attend and participate in training courses as required
Identify areas of future training need
Health and Safety
To act as appointed First Aid person as required
To ensure a safe, healthy and secure environment for all employees, residents and visitors within projects and all other Galway SimonCommunity property
To carry out all duties with reasonable care
To ensure that designated fire procedure are carried out
General
To work on a roster which will include sleepover and weekend shifts as required
To represent Galway Simon Community at meetings, conferences, seminars and other events
To project a positive image of the Simon Community at all times
To maintain confidentiality on all matters relating to staff, volunteers, residents, ex-residents and general Simon Community Business
To be aware of and adhere to all Simon Community Policies and Procedures currently in operation
To attend house, staff and other meetings as appropriate
To provide training and support to volunteers
All other duties as may be from time to time requested by management and which are consistent with your job and responsibilities
Support to Residents
To inform clients of organisational policies and developments
To ensure that clients are informed about and facilitated to attend all consultative and participatory fora with their consent
To keep up to date personal records of all clients
To encourage clients to participate in local community groups and initiatives with their consent
To ensure that a culturally sensitive approach to care is maintained
To liaise with family and relevant agencies when appropriate
This Job Description is intended to indicate the broad range of responsibilities and requirements of the position.It is neither exhaustive nor exclusive but while some variation can be expected in particular duties, as the position evolves, the outline is considered to provide a reasonable general description of the position.
Person specification:
Essential
Education
A Social Care degree or equivalent
Experience, Attributes, Skills, Abilities and Knowledge
2 years' experience working in a similar role within a social care setting
In depth understanding in the area of homelessness and housing in Galway City and County
Have an understanding of the physical, mental health and substance misuse needs affecting our clients & a knowledge of the specialist services which can address these needs
Possess strong advocacy and negotiation skills
Ability to provide effective key working and case management to clients, and the ability to develop, oversee and evaluate support plans
Ability to manage challenging behaviour, set clear boundaries, and remain calm and effective under pressure
Have excellent interpersonal and communication skills and the ability to work in a changing environment where sound judgement is required
Have a knowledge and commitment to working within a harm reduction approach.
Demonstrated ability to work as part of a team
Be self-motivated, able to motivate, inspire and empower others
Knowledge of Health and Safety in the workplace
Have an understanding of the importance of confidentiality in relation to work
Be Computer literate with a sound knowledge of Word, Excel and Email.
Good literacy and financial skills
Ability to make efficient use of time and manage workload
Recognises the need to be flexible
Demonstrated ability in report writing
Be prepared to work a shift pattern including nights and weekends
Have a valid and full clean drivers licence
Desirable
Possess good supervision skills
Knowledge of services and resources in the community
To apply: All applicants should submit a CV to ******, by 5pm on closing date on 1st September 2024.
If you have any questions in relation to this position, please contact the HR department via email ******
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