Role: Customer Support Advisor Fraud Contact Centre Location: Hybrid
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.
In this role you will be part of the BOI Fraud customer centre team responsible for all reactive and proactive contact with customers in terms of fraudulent activity on credit cards, debit cards and their online banking. This is a 24/7 operation supporting customers when fraudulent activity is attempted, or occurs, on their accounts. This role is an integral part of the business to ensure that Bank of Ireland supports their customers when fraud occurs and ensures that the appropriate actions are taken.
What the role is about: Provide Best in Class customer service and provide clear solutions to customer queriesPerform and approach your role to the professional standards expected of a leading contact centreWork towards achievement of individual performance objectivesPositively contribute to your team and support team colleaguesCompliance with all regulatory requirements including all operational and administrative proceduresEmbrace personal development and ensure that required levels of competency are being achieved in line with role expectationsRole requirements: Excellent team player with energy and commitment to achieving the goals of the Fraud Customer CentreCustomer service experience with a strong customer focusStrong interpersonal and communication skillsA flexible, energetic and innovative approach to work. Ability to adapt to a changing environmentSelf-motivated with the ability to meet targetsExcellent problem-solving and resolution skills with good attention to detail with emphasis on getting it right first timeDesirable Qualifications, Skills & Experience: Experience in a phone-based roleStrong IT Skills, i.e., Microsoft productsBenefits of being a Cpl colleague on site: Great starting rates & hoursEngaged onboarding & trainingAPA/ QFA support subject to roleDedicated EAP programBike To Work schemeTravel tax incentivesA diverse and inclusive cultureRemote, hybrid & on-site opportunities - Subject to roleFlexible hours available - Subject to roleAccess to internal BOI Careers Lab and soft skill trainingCpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world's best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities.
If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address: ******
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