Ict Support Engineer, Grade V

Service Desk Engineer, Grade V Purpose of the Role: The primary purpose of the Service Desk Engineer, Grade V, is to ensure the effective and efficient operation of the IT service desk by providing advanced technical support, managing Level 2 Service Desk escalations, and assisting the team in resolving complex technical issues.

The role involves acting as a technical resource and mentor to junior staff, contributing to the continuous improvement of service desk processes, and ensuring a high level of customer satisfaction through timely and accurate resolutions.

Essential Criteria:

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications (e.g., ITIL, Microsoft, CompTIA) are a plus. Experience: Minimum of 1-2 years of experience in a service desk or technical support role. Technical Skills: Strong knowledge of IT, including Windows and Office 365, networking, and common enterprise applications.
Proficiency in using service management tools and remote support software.
Experience with Service Now ticketing system. Soft Skills: Excellent problem-solving skills, strong communication and interpersonal abilities, and a customer-centric approach. Other Requirements: Ability to work under pressure, manage multiple priorities, and maintain a high level of attention to detail. How to Apply and Informal Enquiries: * Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter. The closing date for submissions of CV's and cover letter is 2nd October by 5 p.m. Applications must be completed through the advertised post on CHI.jobs by clicking 'Apply for Job'. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Karolina Obara on ****** For other queries relating to this recruitment process, please contact Recruitment team at ******