Fragomen is the world's leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world's leading multinational corporations.
Fragomen's professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team: Fragomen in Dublin is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries, as well as providing support to private individuals as well. We are a committed, passionate and diverse team. Everyone on the team has a keen interest in immigration, making it a priority to have up to date and accurate knowledge in the fast-paced field of immigration, and to use that knowledge to provide a first class immigration service experience.
About the role:
Our Consultants are responsible for managing the day-to-day casework of various Irish immigration matters, from case assessment to reviewing and filing applications, as well as providing advice to clients. While experience in immigration is desirable, we will provide full training for the right candidates. Other key responsibilities will include:
Immigration Case Work A key point of contact for a range of assignees and clients, managing their case from initial enquiry through to resolution. Preparing and drafting employment permit applications, entry visa and a broader array of immigration applications for Fragomen's multinational clients under supervision of the Manager. Troubleshooting and establishing case strategy with the Manager and ensuring work is reviewed and signed off at key benchmark stages. Client Support Communicate with relevant stakeholders (assignee and HR teams) regarding process and case updates. Provide process overviews and regular updates on current business developments as well as engaging in strategy discussions around upcoming projects and best practices with Global Mobility Leads and Human Resources contacts (may involve travelling onsite to client offices on occasion). Use a high level of attention to detail at every step to ensure correspondence is clear, concise, and appropriate to the audience, keeping in mind client style. Team Support Delegate work through software management tools. Analyse case management data to establish best practices and identify pitfalls in current management software to improve and develop protocols and process flows. Take ownership of client reporting. Assist with office-wide projects. Support the training of new team members as required. About you: Immigration experience is desirable, but training will be provided! The ideal person for this role will be a self-starter with a background in a busy client facing role with excellent organisational skills.
Also required:
A curious and proactive attitude. Strong time management. Ability to prioritise daily tasks. Strong attention to detail. Initiative and the ability to act independently. Experience in providing high customer service satisfaction. Able to think critically and problem solve. Keen interest in thinking ahead to mitigate customer problems. Love working in a team environment. The Ireland office has a great team full of dynamic individuals all from different backgrounds with some of the best in the business when it comes to Immigration. From lunching together to painting activities and monthly treats you will always feel part of the family here.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
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