We are currently seeking an Inbound Lead Qualification Representative to join our client's team in Dublin, Ireland.
Our client is a leader in outsourced inside sales, partner enablement, and customer success teams.
Position: Inbound Lead Qualification Representative Location: Dublin, Ireland Work Model: Hybrid, at least 3 days per week at the office Employment Type: Full-time Remuneration: Base salary + bonus Duties and Responsibilities: Adhere to daily, weekly, and monthly KPIs to ensure performance targets are met.
Achieve individual targets and contribute to the team and clients overall goals.
Quickly learn and maintain a comprehensive knowledge of clients products and services.
Act as an advocate for the client's products and services, building interest and awareness of the value proposition and assessing mutual fit.
Champion success stories and effectively articulate the value to interested prospects.
Maintain strong lead and opportunity management by accurately tracking activities and updating records in a CRM system.
Schedule appointments for sales teams according to specified qualification standards and maintain high engagement and conversion rates.
Provide actionable insights on market trends, product feedback, customer insights, and learnings derived from customer conversations.
Proactively identify problems and present recommended solutions creatively.
Requirements: Fluent English speaker plus proficiency BA Degree/Undergraduate degree or equivalent experience.
Proficiency in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
Strong ability to build trust quickly during initial calls, with excellent soft skills to make an immediate impact.
Exceptional listening skills combined with the ability to synthesize information effectively.
Strong organization, time management, multitasking skills, and ability to work well under pressure.
Attention to detail and commitment to follow-through.
Excellent written and verbal communication skills.
Highly collaborative and organized individual capable of working to deadlines.
Minimum of 1-year experience in a customer-facing role, including making recommendations to customers, supporting the buying process, objection handling, and customer service skills.
Experience handling high volumes of incoming customer queries across various platforms and channels preferred.
Offer: Excellent remuneration package based on experience, skills, and performance.
Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
Guidance and tools to help you reach your full potential.
And many other benefits!
Schedule: Monday to Thursday: 11 am - 8 pm Friday: 10 am - 7 pm
