TikTok is the leading destination for short-form mobile video.
At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join UsCreation is the core of TikTok's purpose.
Our platform is built to help imaginations thrive.
This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo?
Never.
Courage?
Always.
At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations.
As an Incident Manager within our Trust & Safety team, you will be on the front line coordinating our response to major global Trust & Safety incidents.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?- Lead a multi-site high-performing, engaged team of Global Incident Managers based in EMEA who will be on the front line coordinating the response to major global Trust & Safety incidents and crisis;- Coach and support your team to help them maximise their potential in managing reported incidents across multiple internal and external channels whilst delivering required key results in quality and accuracy.
- Stakeholder management across many global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to assist the team in achieving effective incident management and exhibiting grace when faced with high stakeholder pressure;- Develop strategies as part of the global regulatory response leadership team and lead the execution across teams based in APAC, EMEA and AMS.
- Analyze incident trends, systems, and data to provide recommendations for process, policy, and product improvements;- Lead post-mortems for major Trust & Safety incidents.
Minimum Qualifications:- Ability to mentor and manage a team of diverse backgrounds and skillsets;- Ability to lead effectively, think critically, prioritise projects, and ensure the delivery of high quality work under time constraints- Experience working cross-functionally, in a highly matrix, global organisation with the ability to influence leadership.- Experience working effectively in a fast paced, cross-functional, highly matrix, global organisation with external and internal teams with demonstrated strong communication skills and the ability to influence.- Strong analytical skills with the ability to identify key trends, insights and problems and translate these effectively into actions and systematic processes that drive performance.- Aware of social media challenges and sensitivity to safety or regulatory issues.
Preferred Qualifications:- Previous people leadership experience in a fast paced, global organisation.- Previous experience working in a Trust & Safety environment or risk management would be advantageous;- Data-driven mindset, SQL or Excel skills a plus;- Passionate about helping the user community.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
