Join one of the world's fastest growing technical teamsWe understand that looking for a new role can be a bit of a roller coaster, and at Amach we pride ourselves on providing a personal feel to the process, really getting to know our candidates.
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.
The primary purpose of the Incident Response Manager is to lead a cross-functional group of engineers, internal and external, to restore normal service operation and resolve disruption to service as quickly as possible, minimising any adverse effects on business operations.
This ensures that the best possible levels of service quality and availability are returned and maintained.
The successful candidate must be able to attend the office in Dublin at least once a week. Key Responsibilities:Establish and maintain the incident response plan and policy with the incident teamLead the incident management process and oversee team members involved in managing incidents, facilitating the decision-making and problem-solving processGather information about the incident, including its nature, scope, and potential impactDetermine the severity of the incident and activate appropriate response proceduresAssemble a team of experts from various departments (e.g., IT, security, legal, public relations) to handle the incidentAssign roles and responsibilities to team membersEstablish an effective communications plan for incidentsCommunicate effectively with stakeholders, including senior management and consumers of the serviceProvide regular updates on the incident's status and actions being takenMake timely and informed decisions to contain the incident and minimise its impactAllocate resources (e.g., personnel, equipment, budget) as needed to address the incidentCoordinate the activities of various teams involved in the incident responseConduct a thorough review of the incident to identify root causes and lessons learnedEstablish and maintain the incident response plan and policyCapture and share knowledge about incidents to prevent future occurrencesUpdate incident response plans and procedures based on the findings of post-incident reviewsRequired Skills:At least 5 or more years' practical experience of Incident Management Frameworks in methodologies like ITIL, COBIT or DevOps-style incident and problem management processesKnowledge of configuration management processesExperience using incident and problem management tools, including ServiceNow and monitoring tools such as Cloudwatch, and alerting tools like OpsGenie, PagerDuty or similarStrong experience with knowledge supporting tools including SharePoint, JIRA and Confluence or similar, with the ability to learn new skills quicklyData analysis and reporting skills, with experience in tools such as PowerBI an advantageBroad experience of modern IT infrastructure and applications5 or more years' experience developing and implementing a comprehensive team-building strategyAnalytical and critical thinking, emotional intelligence, and strong stress management, necessary for assessing a situation, making informed decisions, and handling the pressure of incidentsStrong conflict resolution skills, to resolve disagreements efficiently without damaging relationshipsExperience in stakeholder management, with an ability to communicate across levels of an organisationGood understanding of the purpose and function of SLAs, to allow you to evaluate a team's performance and identify areas for improvementProactive and adaptable to changing scenarios and requirements, and responsible and accountable for their actions and resultsPast experience in building Incident and Problem training processes for consumption of both tech and non-tech teamsThe ability to lead and motivate the incident team during stressful situations, provide guidance, and ensure that the team is working towards a common goalWhat's in it for you:An opportunity to join a fast-growing companyOptions for career advancementLearning and development opportunitiesFlexible working environmentCompetitive rates based on experienceAt Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). If you would like to contact us about your data, please use the following address: ******
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