Infrastructure Technical Support ManagerHybrid role with our Dublin office, being onsite 2-3 times a week, home based the rest.
Job Description: Help strengthen our Team as our Infrastructure Technical Support Manager. You will be responsible for the technical management of our 3rd party technical infrastructure engineers.
What You'll Be Doing: Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels.Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents.Ensuring the timely and efficient implementation of approved changes.Responsible for maintaining the overall health of the managed service infrastructure.To build and maintain collaborative relationships with technical delivery teams and external suppliers.Ownership of call response and resolution.Responsible for managing the availability of the services.Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activities.What we're looking for: Experience leading technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).Proven track record of managing an infrastructure related ICT service.Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault), monitoring (SolarWinds) and Citrix application delivery.Experience of managing call response and resolution.Experience of technical team management and work allocation.Experience of ITIL standards and procedures.Change, release, problem, incident and capacity management experience.Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.Excellent verbal and written communications including presentation skills.Outstanding problem-solving skills.About Capita Technology and Software Solutions (TSS): Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery.
What's in it for you? Opportunity to progress your career.23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Location: Dublin, Ireland
Time Type: Full time
Contract Type: Permanent
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