Insurance Branch Lead

Insurance Branch Lead My client, a leading independently owned insurance broker, is seeking to hire a Branch Lead to oversee their Personal Lines Team. As Branch Lead, you will manage a team of three customer advisors and will have responsibilities such as ensuring the team are meeting their monthly targets and managing compliance and quality requirements.
Role ResponsibilitiesSupervision of the branch's new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed in a timely manner.Oversight of quality and regulatory standards across all client interactions.Ensure that all required reporting and month-end processes are completed in a timely manner.Engage with colleagues across the branch network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/Managers.Oversight of the team's performance, ensuring ongoing feedback takes place with each team member.Cascade company and team relevant updates.Co-ordinate induction of new entrants into the team.Facilitate knowledge transfer across the team.Identify opportunities to streamline processes/activity to provide efficiencies and an enhanced customer experience.RequirementsMust have relevant insurance qualifications e.g. CIP / MDI/ ACII Skills.Experience & knowledge of the general insurance broking environment in both new business & renewals.Strong interpersonal skills.Time management and organizational skills.Ability to focus and execute key business drivers in line with departmental strategy.Analytical, creative & driven.An enthusiastic & committed team player who will lead by example.Self-motivated, flexible, determined & target focused.A strong communicator.
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