IT Consultant (3 month contract)Department: Service Desk
Employment Type: Fixed Term Contract
Location: Dublin
DescriptionWe are seeking a technical and customer-focused IT Consultant on a 3 month contract who has experience in dealing with customers over the phone, via email, and onsite. In this role, the Consultant will primarily contribute to ongoing IT projects, ensuring the smooth operation and enhancement of our internal systems. The ideal candidate will be proactive, eager to learn, and capable of working in a dynamic environment.
Key ResponsibilitiesResponsibilities: Managing the upgrade of Windows OS and enrollment of device in Microsoft Intune. Providing IT support to internal staff and customers in a professional and friendly manner. Answering the Helpdesk Support phone number and accurately log, analyses, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the case is updated. Providing PC troubleshooting for internal end users and customers using both remote-control tools and desk-side support. Escalating end user requests when required. Desktop/Laptop support & maintenance (Reimaging of computers). Providing software support for all applications used within the business Active Directory and Office 365 Tasks. General user support for office applications, MS Office 2010/2013, Windows 7/10/11, iPhone / iPad and Corporate Mobile device/Smart Phone Support. Support and management of Multi-function devices. Actively seeking opportunities to improve client's IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Completing assigned tasks on time and managing own workload. Communicating progress and issues both internally and to clients. Problem solving and good decision making is an essential part of this role. Skills, Knowledge and Expertise Basic understanding of IT infrastructure and networking concepts. Experience with Windows OS installation, troubleshooting, and upgrades. Familiarity with Microsoft Intune and device enrollment processes. Proficiency in Active Directory and Office 365 administration. Ability to troubleshoot and support MS Office 2010/2013 and Windows 7/10/11. Experience in providing remote and desk-side support for desktop and laptop users. Basic knowledge of mobile device management and support for iPhones, iPads, and corporate mobile devices. Strong communication skills, both written and verbal, with the ability to interact effectively with clients and team members. Excellent customer service skills with a focus on building and maintaining client relationships. Ability to manage and prioritise multiple tasks in a fast-paced environment. Strong problem-solving skills and the ability to make sound decisions. Proficiency in using Helpdesk ticketing systems to log, track, and resolve issues. Basic understanding of multi-function devices (printers, scanners, copiers) and their support.
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