When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.
We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.
Location: Dublin Grade: Assistant Contract type: Permanent A snapshot of your peer group: Qualified with an IT Degree or equivalent.3 -5 years in an IT client facing role or Deskside SupportStrong technical skills.A good understanding of PC hardware and Windows operating systems.Track record in managing small to medium sized projects.The applicant should have a demonstrated capability to automate administrative tasks.Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect: Ensure proper tracking of equipment and software.Ensure all incidents are properly logged and updated with sufficient detail for escalation.Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution.Rollout new laptops and desktops to replace older equipment, and maintain the quality of the current PC fleet.Document or update processes with the aim of optimising the service provided.Maintain inventory of hardware including laptops, desktops and mobile phones.Administration and support of the Mobile, Telephone and Voicemail Systems.Support and maintain existing voice and data structured cabling.Administration and support of the mobile device fleet (iPhones and iPads).Create knowledge base articles.Liaise with 3rd party suppliers in relation to telecoms and hardware issues.Assist in resolving computer related and network related problems.Providing 2nd/3rd level technical support to internal helpdesk.Your team: The IT Deskside Support Specialist will join the KPMG Ireland IT organisation and provide 2nd & 3rd level IT Support to approx. 4200 staff across the firm. The Deskside Team primarily operates out of our Dublin Offices in Stokes Place and the IFSC, however there will be a requirement for the successful candidate to attend our other offices in Dublin, Cork, Galway, and Belfast.
The primary responsibility of the Deskside Team is to provide a world class service to the firm by responding to escalated tickets raised by the IT Helpdesk. All tickets must be resolved to a very high standard with supporting documentation and within agreed Service Level Agreements. The Deskside Team provide cover to the business between 8am – 6pm Monday to Friday with occasional requirements to work out of hours or on weekends to complete project work.
Here's how KPMG can benefit more than just your career: All of our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
Discounted health insurance.The purchase of additional annual leave.Frequent social events to help you build your network.Early finish Fridays on bank holiday weekends and throughout the summer months.Relocation assistance for those moving to Ireland.Complimentary access to a range of Learning & Development programmes including LinkedIn Learning.When you join KPMG, your performance manager will support you to ensure that you are enhancing your skills from day one. You will also receive continuous support from our award-winning Business School where you will be continuously encouraged to deepen your knowledge and expertise within your chosen career path.
Inclusion & Diversity Inclusion, diversity and equity are part of who we are at KPMG. We embrace diversity of background, experience, and perspective and we're committed to inclusion and equity at every level. If you are interested in the above role, please submit a CV via the apply button. If you have any specific queries on the role, please contact Kayleigh O'Brien.
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